“I brought 2 rice cookers from Robert Dyas. 1 for myself and one for a family member. When they arrived, I put one on that was automatically on the warm setting, the actual drop down switch didn’t work. I tried the second one and this bellowed black smoke, then switched to warm, with raw rice floating in water clearly not cooking. Contacted RD, within a hour of getting them. Was told send a video, I did. Then told to give 3 collection dates, I did. Now get email saying wait 15 days for manufactures to get back to them. I want a full refund not manufactures advice on faulty goods. I’m contacting my bank today to get my money back. Robert Dyas on line are a subsidiary company selling goods for other companies, these items are not Robert Dyas. Under consumer law I am entitled to my money back on faulty goods, I do not need to wait for manufacturers advice. Never using RD on line again. RD need to be transparent and let consumers know these items are not RD, but goods probably from Temu.”
“I’ve ordered two pair od pillows and they send only one. I did raised the issue with the customer service and been ignored. They took full amount from my account. Such a disgrace company”
“Purchased a Mercia shed from Robert Dyas local store Farnham Surrey in May Paid full price including installation only to have order cancelled as customer service only ordered installation therefore order automatically cancelled by Mercia. Went to store and got a refund. in June ordered shed again paid in full and same thing happened again received telephone call from customer services saying only installation paid therefore order cancelled and to go and get refund.Store personal no problem.Customer services absolutely awful.”
“Awful online service, wrong item sent and so much messing about and long waits on the phone eventually decided to have a refund after being so badly messed about. They really don't care. Took a month before refund.
Never again!”
“Decided to join My Dyas instore tday. Very patient and friendly staff. Then tried to engage online. Oh dear. They dont seem to have an iOs app just Android?
Tried to acces my profile but couldnt get round registering or log in. Then tried the phone. Impossible to speak to a human because my issue wasnt an FAQ.
Does Theo Paphitis really own this? Obviously understand money more than customers!”
“We ordered Forest Garden 4LIFE Reverse Apex Shed 8x6 2 Door 2 Windows.
We booked delivery on Friday 12 July. We had a text on 9th July confirming the delivery and giving us a window of 4 hours.
In the morning of day the she should arrive we had a phone call from Robert Dyers stockist to say that as they was loading our order onto the van they realised it was out of stock.
I called Robert dyers to be fair every customer service person was very polite, they escalated my complaint.
Asked them to supply me with an alternative as I had taken the old shed down, and was told that Forrest sheds had no sheds available!
On the Saturday I called for a refund and was told that I could not have one as the complaint has been escalated, I had to wait to speak to Jamie from another team on Monday.
It seems that they cannot communicate with another department to say a refund has been issued.
Ended up with no shed and a refund 4 days later.
Ordered another shed using Tiger sheds, better quality.
I have always rated Robert Dyers but unfortunately they have lost my custom and those I know.
I was given a 10% discount code as gesture of goodwill. Well thanks Robert Dyers for that, I still have the contents of a shed in my kitchen. So you can stuff the 10%”
“The worst experience. Ordered a sofa which never arrived. Received an email which stated that it had been delivered, then in the next sentence stating they would let us know when it was on its way. Refund only after many phone calls. Awful.”
“Absolutely useless.
The item was received broken.
Had to wait a week for a return pickup.
Another week has gone by with no acknowledgement of my return and no sign of my refund.
Do not use these people.
Customer service is appalling.”
“Do not order from Robert Dyad online. Awful service when you need a refund. Ordered a shed on their website. They get them from a different supplier. These sheds are terrible (forest garden products) Robert Dyas then wash their hands with you saying it’s not their sheds. Be very careful. Would give zero if I could .”
“If I could give these guys zero I would. For a month I've been waiting for my refund or exchange to no avail. I've sent endless emails and spent hours on the phone multiple times. Promises to sort out the issue. Still waiting. The product I have is a faulty gate from rowlinson. Very bad service my issue is not sorted after a month of trying.”
“Terrible customer service. Ordered an item for delivery on a specific day. It didn't arrive. Was scheduled again for the following day. Didn't arrive. Customer service just said there's nothing they can do. Said it might turn up. Shop elsewhere”
“Diabolical customer service who don't seem to know what they are doing and extremely rude! I bought a bed and didn't even open it and arrange a collection to return yesterday which I was told would be £50 which then after questioning told it would be free, I waited in all day and no one turned up for it ans no response to any emails asking what was happening. I then spoke to customer service who could not tell me why it wasn't collected and they then they said they could do 12th, as soon as I put the phone down I rang back up immediately as I realised I had training at work and could they change it and they rudely said no and that this was my fault and the original date shouldn't have been cancelled which I didn't. They said they would book for the day after but they might not turn up as the previous 2 were cancelled?!
I've never had such bad customer service and hope they turn up on the requested day as they couldn't tell me would would happen if they don't. 🤔”
“Item faulty on receipt. Utter rubbish customer service, if you manage to get a response! It will be a month next week and eventually they have arranged for collection today which surprisingly has not been collected by Yodel.
They won’t refund until they get it back which could be 3-5 days from collection and then a further 3-5 working days for refund.”
“Didn't get the goods, which were lost by the courier (Yodel), yet Robert Dyas would not refund me the cost of delivery ... when I had requested a refund due to non delivery. Some very warped logic at work here. Not worth the risk of shopping online with Robert Dyas.”
“Am at my wits end with this company, trying to get a faulty fridge freezer returned,it's taking up space in my spare room as I had to purchase another one as I can't do without a fridge ,I'm only on a pension so this isn't ideal , nobody seems to know what they are doing, APPALLING.
Appalling company,I am at my wits end trying to get a faulty fridge freezer returned,it is taking up space in my spare room as I had to get another one from elsewhere, they have no idea what they are doing,the customer care is a joke,at 85 I could well do without the stress this causing ,I even wrote to the CEO but had no response”
