“The staff in the East Grinstead shop led by manager Johnathon are extremely helpful. He actually advised me to buy a more expensive kettle - but one that was quicker to boil water and quieter.”
“Found worktop saver for me and one for a present without any trouble. Nice choice of finishes. Not a long queue and a very nice lady on the till helped me use my Robert Dyas points. Store nice and clean and well stocked.”
“After hearing the sound of tiny feet in my attic during the hours of darkness, I purchased a 'Fresh n Tasty' Ready Baited Mouse Trap from the Swindon store yesterday.
Checked the attic this morning and there was the mouse - DEAD ;0(
Have put the trap back just in case.
Brilliant product and great friendly staff in the shop.”
“Bought air fryer. As usual staff extremely helpful, and ringed receipt showing I could win a prize for doing short simple survey. On trying to do so,
web site address just gave us a jungle of addresses. Hoping this is the right one to explain the situation and enter the prize draw.”
“I have ordered a Summer house via the on line site.
This was easy to complete and to select a delivery date.
Once selected I have been kept informed of the delivery process, receiving text messages the day before with an estimated delivery time.
I was able to see via the web site where we were in the delivery timetable. I received a call from the delivery driver Garry around 30 minutes before his arrival.
Garry was first class and deliverd the Summer house where I asked.
I have yet to build the Summer house but it looks all in order.
Great customer service from the placing of the order through to Garry delivering it.
Many thanks
Stephen”
“The St Albans branch is one of our best shops.Great products at a reasonable price.
The shop is well laid out,always clean and your staff friendly and helpful”
“We regularly visit Robert Dyas in Windsor. The staff there welcome you every time we visit. They are so friendly and helpful, always great for recommendations and there are always things myself and my husband need. Now I know you can get most things online these days BUT we just prefer to go there and browse, looking at special offers and we always buy from there. It’s just a lovely shopping experience. Thank You.”
“This is a massive thanks to SHELI at Robert Dyas Banbury!Thank you so much Shelly for your very kind help on the 12.01.2023 with the purchase of Unbind Aero Wildflower. Dehumidifiers. Thanks for being so helpful, courteous. I really appreciated your special help over those items.”
“I have purchased several items over the passed 20 years and always received professional advice. The staff are helpful and go the extra mile to accommodate. When I need to replace a product, Robert Dyas pricing has been below other outlets. The last purchase was a Air Fryer which I knew nothing about, the sales assistant was very helpful with her knowledge. I would recommend Robert Dyas all the time.”
“The very helpful East Grinstead store manager directed me to where the lamp oil selection was located. I explained my requirements and he advised me that there was currently a discount on the Citronella Torch Oil, which I bought. Overall, a very good customer experience which would encourage me to shop at Robert Dyas in the future..”
“My visit to southsea branch this morning was amazing.Jackie helped me with a difficult purchase problem with information and advice. I would like this to be recognised by employers and public will always use this branch.”
“Was very impressed with Mike's friendly and helpful attitude. My drill that was purchased was over tightened. This was resolved quickly and very efficiently.”
