“Was very impressed with Mike's friendly and helpful attitude. My drill that was purchased was over tightened. This was resolved quickly and very efficiently.”
“I entered the store without expecting to buy anything, however, I bought 4 products. I am very satisfied with the quality of the products, they were at a much better price than in other stores.”
“I was pleasantly surprised to find, on my move to Hemel Hempstead, that there is a branch of Robert Dyas here. It stocks a huge variety of products, and easily beats on-line shopping. The assistants are knowledgeable, and are always happy to help me find things I'm looking for.
My latest buy was an Air Fryer, which was very competitively priced.
I had bought the wrong water filters and and a helpful young man went off to find the correct ones for me. Service with a smile. It's a very inviting store, and it's easy to come out having purchased something you'd no idea you needed!”
“The North Finchley Shop is by far my most favourite shop in North London. It is very well stocked. The staff allow you to browse but are always available to help you. In the past I have bought an electric kettle, a hose pipe and other items. However, my favourite purchase are the packs of suet cake for the birds - £3 for 4. This is excellent value & well worth my journey from Muswell Hill.”
“After purchasing a wall mounted Brabantia Rotary Air Dryer with cover included for the rainy months, I wanted to complete the Survey with a chance to win £250 worth of Robert Dyas vouchers but sadly, I could not log onto the Survey, which was disappointing however, I noticed that, following the purchase of this item, Robert Dyas promises to plant a tree, so this is
great for the environment. The price of the Air Dryer was competitive.
The lady who served us at the till was friendly and welcoming and the whole shopping experience was enjoyable.”
“We celebrate together your 150 years. The lady in our East Grinstead shop is lovely and nothing is too much bother. We were greeted today with chocolates on your birthday. We use you whenever we can to keep you in our high street”
“I have placed three orders from Robert Dyas during the past year. I am very happy with the company overall and from my experiences, I would definitely recommend them. Communication about delivery is very efficient, prices are competitive and customer service has been excellent. My most recent order contained various food containers, two of which were unfortunately damaged. An e-mail with attached photographs to customer services resulted in a telephone call from them within 48 hours and the issue resolved to my satisfaction.
Thank you!”
“Excellent service so far. Shop staff were lovely & helpful. 1 small problem with item & H.O. dealt with it without complaint, so definitely use them again.”
“In store , Barnet Branch, high and very good customer service from one member of staff from the store team.
Customer Service and Management Team:-
My parents and I have recently have just lost an immediate family member , their son and my brother , who we have not been able to see for 4 and half years due to Covid and him being abroad as Doctor, sadly he passed away upon arriving here and after one night passed away the next day.
As one can image we as a family in shock and coming to terms with the sudden and unexpected loss.
In light of this it was my wish to buy a new BT Twin handset for my parents to replace the old ones that they had for years and years.
I did my research and decided to go with Robert Dyas.
I called the nearest Robert Dyas to my parents, High Barnet Store and was received by a store senior / assistant, Linda
Linda at this time of receiving the call was very helpful, understood exactly what I was in need of, and helped me go through the different twin Handsets , BT, and further went out of her way to guide me to choose the best one’s per offers to choose from and also she was very patient , calming and offered very good service on the phone call which made me even more assured to go to store and review.
Upon arrival at the store, I asked for Linda, and she went above and beyond to take time and with patience and a smile to show empathy , and help me choose the correct and suitable BT Twin landline handsets for my mum and dad during this time.
I had no hesitation , and then going ahead purchasing , and a well done and acknowledgment should be sounded out and she should be praised for this level of very high customer service, both on phone and further in store , especially during this time of our family loss.
This , in this day and age is rare to see and be offered face to face customer service and compassion.
Linda is a credit to the High Barnet store , and I am grateful that she was serving me , and am sure she will continue to do so with many customers alike.
Please can you kindly ensure that this feedback for Linda is feedback to the relevant management team, area to local store management and also that she is praised and rewarded for this high level of service on behalf of Robert Dyas.
Thank you to Linda at High BARNET store”
“Excellent service, as usual. Staff extremely helpful. Unable to purchase Smart lantern on line, would not accept my card. Visited store and purchased similar item.Unable to advise me why my order could not be placed”
“Went to RD Branch Queen Street yesterday. Unfortunately I was unable to find the item I was looking for and a very helpful member of staff kindly contacted the Gracechurch St. branch who then arranged to send across the item the following day for collection. I picked up the item today as promised ... excellent service!”
“Excellent product of a desk fan and efficient service. Very competitively priced. After care service also excellent. Would definitely shop at Robert Dyas again. Large selection of items all at competitive prices.”
“Excellent, friendly, helpful service. We have shopped in our East Grinstead store for many, many years. We have never been disappointed with the products purchased and cannot fault the help and service that they provide.
WELL DONE TO ALL!”
