I ordered Dualit kettle online. Lid was very tight and difficult to open, had to be pulled with force.(no push button to open)When I complained to customer services I was told to consult manual. The manual states to make the lid easier to open adjust pips on lid with a spoon!I am shocked that a kettle priced £80 + requires the purchaser to make it fit for purpose with a spoon.Dualit must be aware of the problem as this (advice) is printed on the manual.Robert Dyas customer service dept. was abysmal and rude, I got it sorted out by getting in touch with PayPal. Sent kettle back and got a refund.If I had not paid by this method I probably would have been stuck with a kettle that is not fit for purpose.Will never shop at Robert Dyas again.