7th January placed order for delivery 14th January. 14th January called customer service to check delivery as my Twins birthday next day and id had no delivery information. I was told categorically the delivery would not take place, I could not have and express delivery and there was no possible way I would get my order in time for my children’s birthday. I was issued a credit, that appeared on my CC account. I had no option but to order for next day delivery on Amazon replacement products at an extra cost of £16.( I can show costs should you require) 15th January Amazon order arrived – children opened as gifts. Mid day Robert Dias order arrived !!!!!!!!! No pre warning or email. Credit disappeared from my credit card. Called Customers services to arrange collection and refund. Was promised a refund for my additional costs ( Jo male Birkenhead call centre). The email to arrange collection was incorrect, so I had to call again for it to be corrected. I was then emailed to say FE Ex may still come, I and I needed to stay at home and ensure Parcel Force collected instead of FedEx !!!!!! I made sure that I put my return details inside the box, and added that the refund must include the £16 I was out of pocket. ( I have supporting pictures should you require) 18th January Checked Credit card account to see I have only been refunded my order and not what I’ve had to pay extra. Dreadful service and not interested in resolving the matter. Never buy from them again.