Regarding my purchase of a Bosch lawnmower today - James Kennedy in the East Sheen shop would have had to order the Bosch Lawnmower from the warehouse thus involving delays and knowing I needed a lawnmower urgently - Jubilee Party - he contacted his son Joseph Kennedy who works at the Richmond shop. Joseph carried the lawnmower ALL the way from Richmond to Sheen so that I could park easily and pick it up from Sheen 2 hours later. I have always loved Robert Dyas but this service was the best I have ever encountered in any shop anywhere in the world. All my family and friends are impressed too. But it’s how James thought outside the box that is also important, contacting his son in Richmond knowing Sheen has a safe large car park which he knew I’d prefer to Richmond. Great team work everyone. Thank you everyone.