On the 30th of May I ordered a garden store online as it stated delivery would be the 10th of June, once paid for I then received an email stating that delivery would be 13th of June. This was no good as I would have returned to work by this point, so I immediately requested to cancel the order. I didn't receive a response for this request until the 4th of June, I then received delivery on the 6th. From this point on there was no response (other than automated) to my emails until I called on the 17th of June to arrange collection and a refund, only to be told there would be a £30 collection charge. This charge was eventually waved and a date agreed of the 24th of June for the item to be collected, it is now the day in question and I have received no contact from the couriers. I have spoken to the customer service team who have advised me that the courier has not responded to their request and probably will not be collecting the item today, basically its not their problem. Don't you think it would be best to not give a date and leave that to be arranged by the couriers if it is not guaranteed, or at least make the customer aware? At this point I am now at a loss of £364.99 for the product, a days wages as I am self employed and no doubt will have to take another day off for when the item is eventually collected. It's safe to say I will NEVER be purchasing anything from Robert Dyas again and will make sure that my friends and family do the same.