Absolutely terrible customer service we bought a ride on motorbike after one use the battery went flat and would not charge after 2 weeks of trying to get this sorted I get the same email reply saying sorry your item has gone faulty we have referred this to manufacturer give us 24-48 hours to reply if they don’t hear from manufacturer they will issue a refund guess what no refund and when I email I get the same reply. Shocking company, customer services vey in helpful avoid this company at all costs. I am now considering my options possibly citizens advice or trade and standards