Absolutely disgraceful online service and despite complaining things didn’t improve or get better. Customers are requested to use Livechat as the best means of contact but I often couldn’t get connected and the advisors were unhelpful and didn’t appear to know what they were doing. It took three weeks to get a damaged part replaced and that was after chasing every day. Then to finish it all off I didn’t get a message about the delivery so the item was left with a neighbour and I have got two slipped discs and won’t be able to move it (this is a heavy and bulky item). I was informed that nothing could be done about this. Terrible company, utterly useless and don’t know what they are doing. I would not recommend them and certainly won’t be using them again. Theo Paphitis should be thoroughly ashamed at this company he gives his name to.