Same as the one below! Ordered a bin mid May, was delivered a few days late (had to keep chasing), arrived heavily damaged in two places, provided proof, then they take an age to reply to emails (without actually resolving the issue or answering the queries?!), nobody answers the phone, the webchat is painful (when it's available), a return postage label randomly turned up in June, I had the huge inconvenience of returning the bin in a large box to a post office to return it (at my inconvenience and cost, not to mention difficult because of the size of the item) - provided proof of postage for the return, wouldn't refund me, have provided proof it was delivered to them on 17th June & I've still not received a refund & have had to chase (again)... will probably get a reply in a week and then wait another week for a refund?! I've wasted a LOT of time on emails, web chats & calls, they take a week to reply to emails "sorry, we pride ourselves on providing excellent customer service blah blah" - actions speak louder than words - they clearly don't! I will NEVER order from them again, suggest you don't. I've NEVER had such a bad experience from ordering online :( Very disappointed and angry.