Ordered 9 large yankee candle. It was delivered broken due to poor packaging and ended up cutting my finger when reaching into box to get them out. Immediately sent an email to their customer service team about broken candles and received an automated message saying the message had been received and I would get a response within 48 hours. 5 days later still hadn’t heard back and emailed a further two times, still no response. I have now had to call them and have been on hold for 25 mins so far. So frustrating! I am never ordering from this place again - such a useless Company.