Placed an order on 2 December & delivery expected on 9 December, no delivery. Chat line advised they hadn't received payment which my bank confirmed had been taken. I then received an order confirmation with a different order number and a delivery date of 16 December. I have been unsuccessful with the online chat this time as no-one will respond. I have emailed customer services & not heard back from them as yet. I have just managed to speak to Connor on the customer services team who has provided excellent customer service however because of the poor service already received I will NOT be using this company again. Robert Dyas please take note of the feedback from your customers and do something about the poor service you are giving!!!!!!! I have been told my item will now be delivered on the 16th...... we will wait and see.