I order an electric grill on the 3rd June which upon arrival stopped working on its first use. After several attempts to get hold of the company via their customer service website (note -they do not have a contact no.) I eventually decide to personally return the item to their Bristol store which was closed however I found a contact tele. no on their window. (tel 033310366770 if you need it) After several frustrating communications -live chat/email and telephone I have just had confirmation that the money has been sent back onto my account. It beats me why Theo Paphitas of Dragons Den fame would want to buy into this business which I can honestly say has the worst customer service I have ever experienced. DO NOT buy anything on-line from this company -you have been warned!