I did not read reviews as Robert Dyas has always , until recently it seems, been a reputable company. I am 74 and go back to the early days. I ordered four items and before I paid I changed it for two items. Several days and about eight emails later from various people nothing has arrived. I even wrote to the CEO. Even that hasn’t worked. I am checking my rights as a consumer on Monday. I was being told my original order was paid for. Dont know how as it was not confirmed with a debit card. Highly disappointed in what was a co with scruples and honour. Not any more. Do not deal with them please. I used them as they had a mixer no one else stocked. I will now ask for a full refund. They state they have refunded me two items but of course need to check with the bank. This will not stop until sorted and that will be very soon, what a rubbish company. We have a similar one in Devon with similar reviews.