I bought coins and I transferred more money than was needed just to be sure. That Was in January. My order arrived (nothing to complain about here). But then I wanted the rest my money refunded. Always the same answer: request received, it will take 3-5 working days. I have sent excerpts from two different accounts. They couldn't verify the first, then they needed the second in English, then they needed a photo of my ID, back and front, to verify me. Of course I did not send my ID. I sent them an email to warn them to give me my money back until the end of last week (like, you know, transfer the money into the account it came from). Not only did they not do it, but this is my current status, with zero available in the royal mint account: Your Account Status is: Inactive Your Investment account is currently being reviewed by our customer team. We may need to contact you to request additional identity documents and to provide feedback. Thank you for your patience.