I was disappointed in the lack of assistance or knowledge on the online only Ordinary brand cosmetics. I wanted to colour match a tinted moisturizer I wear now to the ordinary brand and the staff at the Sephora in oakville were not knowledgeable or even curious to assist me with my questions. If you’re going to carry only online items - make sure your staff is still aware and knowledgeable ombré product as it’s still a reflection of your brand and customer service.
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