Channel, presenters and products are good but customer experience is very poor. Have placed three orders - first was fine, second took three attempts to order including two calls to customer services and arrived almost three weeks after original order was placed despite paying an additional postage cost for quick delivery within three days! When it arrived one piece of fabric had been cut short so sent picture with tape measure to show size to customer services but they would not replace until I returned it. Cost £4.40 to return fabric worth £3.25. Did not hear from them within the 10 days promised so contacted customer services again - now have refund for postage (13 days later) but still no replacement fabric. Thought I would give benefit of the doubt and ordered again three days ago. Just got an email this morning saying order has been delayed but no explanation as to what the delay is. You need to get the customer experience sorted out quickly as it does not match the professionalism of the presenters, particularly John Scott, and guests who are working so hard to get us all to buy.