Sewing Quarter Reviews

2.61 Rating 31 Reviews

39% of reviewers recommend Sewing Quarter

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"What a shame that the called centre that sewing quarter use to out source the call handling is so shambolic. The presenters and the channell are amazing and cannot be faulted, but all their hard work is lost on the inadequately and badly trained staff. I am a new customer and when I made my order I was not confident then. When I called to find out what was going I asked to speak to a supervisor the person I spoke then told me my contact details that the would ring on. This individual by doing this broke the data act, this act is set in law and any company or individual not follow due diligence in this process could be prosecuted and fined. Your not going to believe this but I used to manage a call center unit and this one is not fit for purpose."

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Posted 2 days ago

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"I bought for the first time thinking I would get lovely free fabric as seen on tv, but received old fashioned xmas fabric horrible. Plus I had to Wait ten days for order to arrive not happy."

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Posted 4 weeks ago

"Still waiting after 10 days for my order and customer service are not interested."

1 Helpful Report

Posted 4 months ago

"They're selling fabrics that they claim are UK exclusives as in the only place you can buy them in the UK is from Sewing Quarter themselves. I just checked eBay and surprise surprise, they selling on there. They're just straight up lying."

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Posted 4 months ago

"I like watching the programmes. I find it takes too long for orders to be delivered. By the time they arrive, I've sometimes lost interest in what I was hoping to make!"

1 Helpful Report

Posted 5 months ago

"2 meters of fabric did not turn up. Also very surprised to see SQ selling a Makower quilt pattern for a space rocket for £9.99 when I had downloaded the same pattern for free just the day before from the Makower website. Would advise everyone to check prices elsewhere before buying from SQ"

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Posted 5 months ago

"Even when I have upgraded postage, DPD never deliver on day they say. Numerous excuses, even say they don’t have my complete address although they have been delivering from the start of SQ. It’s only been happening since SQ have had jewellery maker warehouse sending the parcels. Unfortunately I have today cancelled my account with them after my 4th delivery was again not delivered. Customer service unfortunately don’t care either and can get quite rude when you complain,"

Helpful Report

Posted 5 months ago

"Good customer service no problem with ordering only criticism is it can take over a week to arrive nice to have a channel dedicated to sewing"

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Posted 6 months ago

"Shockingly poor customer service who have little knowledge of the items they are selling, online inventory rarely accurate, and that's when the website works. Product sold elsewhere often at much cheaper prices, ie a book priced at SQ today at £15.99 plus £2.95 standard P&P, is being sold elsewhere for £11 with free or cheaper P&P. Also, SQ's standard P&P takes up to 2 weeks to arrive and you have to pay extra if you want your purchases to arrive that same week! The free material offer didn't arrive even though it was stated on the invoice and website - so a big con there. Other haberdashery stores offer free postage when you spend a certain amount, and it normally arrives within a couple of days at most. SQ's p&p is a false economy, especially when they over charge for their products. If you buy from SQ, double check your fabric order is the correct, as mine was cut short. Gave them a chance as they are a new company, but they have let me down at each and every stage. Don't buy from this company, if you want to save yourself time, effort and money. 1 point given because system wouldnt allow me to give them zero. Worse online haberdashery/shopping channel, won't be buying from them again and strongly recommend you don't either."

2 Helpful Report

Posted 6 months ago

"Sewing Quarter have a very good customer service and will sort out any problems. When goods are despatched the customer is informed."

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Posted 6 months ago

"Shocking customer service - tried to order item on line but the code was coming up as no products - I checked several times and I was entering the correct code, plus I tried several other codes and all were coming up not found. Called their customer services a little later and was told that as I hadnt kept a record of the stock number that I'd need ot call back and select the help option of the phone - called again and spoke to someone who was extremely dismissive saying 'well if they cant find it it probably wasn't loaded it should be now - then they cut me off. Shocking service i dont need the product that badly so they wont be getting my business...."

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Posted 7 months ago

"What a false company, check out your order as told to get your order in basket and still don`t get it all. My first order promised free 2 mitre of fabric in April, and sent a stupid key fob with no explanation why ? After several conversations with customer service and a key fob turns up, I`m sorry to say no more orders from me. Also friends who recommended them to me also stopped ordering, as after checking out half there order not sent either. Poor service, customer service and false promises."

1 Helpful Report

Posted 7 months ago

"They have such good presenters but they seem to lie about the free gifts I spent £127 and got told I would get 2 m of free fabric I have phoned them three times and been told a different story and this time I got told I ordered after 8 PM so I'm not in titled to it so when I said I will get the fabric by this weekend he told me to phone back later on he will speak to the supervisor but I know I probably won't get the fabric but I definitely won't be buying off them again. And when I put it on Facebook after two hours they delete deleted it because there was a lot of replies back about the same way they've treated their customers with false information"

1 Helpful Report

Posted 7 months ago

"I have only just discovered The Sewing Quarter and must confess to being mildly addicted. That said I only watch when John is presenting! He’s such an outrageous name dropper but entertaining nonetheless. Can’t say I’ve been tempted by any of the clothing that they make and wish the would do some useful items, a denim skirt for example or a simple sleeveless blouse. I have ordered several lengths of cloth without problem."

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Posted 7 months ago

"New customer didn't get the free gift they said not all customers get them so it's a complete con just to buy stuff from them they they say there nothing they can do you bought the product and you don't get free gifts"

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Posted 8 months ago

"Customer Service from bottom to top are lacking in empathy for the customer..scripted responses and only a few staff had the foresight to show some common sense to help..these I thanked..even management who read a message of complaint..(FBk messenger tells you when message read)..blatantly said he had only just read 24 hrs after and was in meetings all day..etc etc..when messenger said otherwise..that the message had been read within the hour..!...I am a first time customer..and now a last time customer..!...also still have not received the free 2metres of random fabric that new customers should receive.. told run out and will be sent when in stock..is this another untruth.."

1 Helpful Report

Posted 9 months ago

"Great demonstrators and presenters that really know their stuff! Learned lots of new techniques since the channel started. Wonderful range of excellent quality fabrics and other sewing tools. Not always the cheapest but usually competively priced. Only quibble would be that orders could be quicker to arrive. Generally a great service"

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Posted 9 months ago

"I have had a few orders from sewing quarter,yes you do have to wait,but it's not going to the shops,you will not get it immediately.Personally, I have had no problems with Sewing Quarter,so I will continue to buy from them with confidence.Happy Shopping everyone"

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Posted 11 months ago

"Large mat had been rolled and had split. Very heavy and difficult for a woman to send back although they wanted this. I refused and It was replaced after many emails and standing my ground. Fabric had got separated from order and was lost. Eventually it was returned to SQ as undeliverable and both items were sent out to me. Altogether an off putting experience.. Certainly room for improvement."

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Posted 11 months ago

"I've come back to sewing after many, many years because of your programmes. The presenters and guests are great, John in particular ( Oh you do make me laugh...squirrels!). The quality of the products has been very good and I have been sent everything I've ordered. The postage is great! The company has been very fair, in my opinion, when they've had a problem. I will continue to get inspired, learn and buy from your excellent shows. Thank you."

1 Helpful Report

Posted 1 year ago

Sewing Quarter is rated 2.61 based on 31 reviews

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