Customer Service from bottom to top are lacking in empathy for the customer..scripted responses and only a few staff had the foresight to show some common sense to help..these I thanked..even management who read a message of complaint..(FBk messenger tells you when message read)..blatantly said he had only just read 24 hrs after and was in meetings all day..etc etc..when messenger said otherwise..that the message had been read within the hour..!...I am a first time customer..and now a last time customer..!...also still have not received the free 2metres of random fabric that new customers should receive.. told run out and will be sent when in stock..is this another untruth..