Terrible and insensitive customer service. Delivery company Hermes as nasty as them. I ordered for several shoes in a large parcel. They claim it was delivered when it never was. I asked my flatmates and neighbors, who have always collected all mail in my absence and returned same, but nobody saw the parcel. I called customer service severally but they only gave silly stories, technically saying my hard earned money is gone. Now my family is so disappointed as I promised them shoes that never came. How can you deliver a parcel with no name or signature of the receiver. Even the tracking number doesn't work on Hermes website. FRAUD!!!!! Boots I bought in their store have opened within a month of wearing despite the so called warranty. Same with their slippers. Patronising ShoeZone is a waste of money and invitation to trouble! I don't know why the government still let's them operate.