Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.23

2.2 Rating 154 Reviews

30 %

of reviewers recommend Shoe Zone

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Metrics

2.2

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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Shoe Zone 1 star review on 28th March 2025

Tracey

Anonymous

Shoe Zone 1 star review on 20th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had trainers a couple of months, sole have come away took back told wear and tear no refund or exchange. You expect trainers to last longer than that. Have bought them before with no problems. Will mot be buying any;more.”

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Posted 3 weeks ago

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Posted 3 weeks ago

“Poor quality shoes. Boys school shoes only last 5 weeks. And sole are broken in places.”

Shoe Zone 1 star review on 10th June 2025

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Posted 1 month ago

“Do not waste your money here. Daughter wore her new trainers for three weeks and they have fallen apart. Refused exchange or refund due to over use! How can you overuse trainers in three weeks? Customer service shocking- was told to drive to another store to get another opinion. Don’t waste your time or money they aren’t interested.”

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Posted 2 months ago

“Went into your Llandudno branch today with a pair of boots that are 11 weeks old. You can tell by the soles they have hardly been worn. The sales person in there said they could not exchange them as they have been worn! Of course they've been worn....oh my dayz. I didn't even want an exchange I had a receipt and wanted a refund. The sales person couldn't care less and was more interested counting coins into the till. Very rude. Won't be going in there again and have contacted customer services.”

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Posted 4 months ago

“I purchased a pair of shoes from Shoe Zone Wembley in February, and before the end of March, they have already fallen apart. The quality is so poor that it is truly disappointing. How can you justify selling such low quality products without any sense of responsibility?”

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Posted 4 months ago

“Bought 2 pairs of shoes on buy one get 2nd pair free both lasted about three weeks holes in bottoms near enough fell apart absolutely waste of money steer clear of this offer as these shoes badly fitting and only last for maximum three weeks”

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Posted 4 months ago

“I purchased a pair of walking shoes /trainers online..I am a size 7 and have purchased others shoes from shoe zone and always am a size 7.However when I attempted to put them on I could not even get my foot into them in fact they were probably two inches short of the foot and definitely NOT a UK size 7 more like a UK size 5!!!I think it would be helpful if shoe zone would let customers know if there is a specific shoe which comes up very very small so that customers are aware and prevent customers having to return the items.”

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Posted 4 months ago

“ordered shoes sat buy one get one free next day delivery didn't come till 3 days later when come sent wrong order emailed customer services not helpful just sent out normal response letter went to local shop in bitterne lady was really helpful and sorted out the problem quickly”

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Posted 6 months ago

“Very poor, unhelpful and Obnoxious customer service”

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Posted 6 months ago

“Why have shoezone no security, as in security guards, cctv, or beep modules? Young girls are left on there own to lock up and put takings in safe. Todays low life drug feulled society is easy takings for shops with no security!! When crimes occur, the company should be bankrupted with legitimate health and safety claims!!”

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Posted 6 months ago

“Just visited the maldon branch and was served by the most helpful, polite lady named Joanne who I understand is the assistant manger . She is a credit to your store and i sincerely hope this feedback goes to the top and that Joanne is made aware of my comments”

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Posted 6 months ago

“I haven't received my order. I emailed the order on Sunday it is Thursday. I am disappointed l am disabled and I wanted those boots today .a really big letdown for you at shone zone.”

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Posted 6 months ago

“I bought a pair of shoes from Shoezone store for £29.99 in November 2024 By January the soles are now completely worn out on the outside and the inside. Unwearable now. They hurt my feet badly now and I get wet socks from walking on rainy pavements, due to holes in the bottom. Really poor quality”

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Posted 6 months ago

“Purchased a pair of men’s fur lined boots from your Kidderminster store . They seemed quite comfortable when I tried them on , it was only when I went for a walk in them that they absolutely destroyed the heels of my feet in fact I had to take them off on the way back and walk precariously back to my car .decided to take them back to the shop only to be met by a rude arrogant woman who refused to allow me to try on a bigger size and said I could only exchange them for the same size. Do you train your staff to be rude to your customers as I have read to many reviews complaining about your rude staff . Never buy from shoezone again . Not surprised your closing .”

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Posted 6 months ago

“Diabolical quality. Sizing is not correct they were so narrow and crippled me. Threw them away and would never buy their rubbish plastic boots again. My riend has a foot 2 sizes smaller and they fit her. I e-mailed customer service and they agreed that sometimes shoe size is not correct. Great lol”

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Posted 7 months ago

“Worst manager, I have ever seen in Gloucester Eastgate store. She wasn't only rude but also uninterested in giving any good customer experience and had attitude problem. I don't thing so, shoe zone offer the price and quality that you can't find anywhere else and this is interesting to know that a manager behaved in such a rude manner with a customer so that they wouldn't come back to shop. One more thing is when I went to the counter to ask about the price because I was unsure rather than checking the price on the system she behaved very awkwardly and said "she don't know, and check on the shelf otherwise she doesn't know" Tbh I've never had this experience in any UK stores. So unprofessional!”

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Posted 7 months ago

“I need to comment after seeing the post from the 'Shoe Zone worker' claiming the comments are fake. I experienced the exact same thing! My daughter wore the shoes to school for about 2 months, the bottom part in both shoes have massive holes in them. Since the rest of the shoes were still in good condition, I asked the shop if they offered a repair service because it felt wasteful to throw them away. The saleslady told me it was 'wear and tear' and there was nothing they could do. She added, 'What do you expect for a £15 pair of shoes?' For comparison, my daughter has a pair of boots she wore in Year 6 for about a year, and they are still in perfect condition. So yes, I do expect a pair of shoes to last longer than two months! PS - It doesn't allow me to upload photo!”

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Posted 7 months ago

“Worst company ever do not order there even if it's an emergency issue do not do it .The customer service team are incompetent serial liars and your package never comes so do not do it under no circumstance.This company should be shut down it's illegal to be up and running.”

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Posted 8 months ago

“I bought boots from the Shoe Zone. They took the money, but sent me a message the item is "undeliverable", and didn't give me a refund!”

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Posted 8 months ago

Shoe Zone is rated 2.2 based on 154 reviews