Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.20

2.2 Rating 169 Reviews

29 %

of reviewers recommend Shoe Zone

Company Reviews

Questions

Metrics

2.2

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shoe Zone made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shoe Zone 1 star review on 28th March 2025

Tracey

Anonymous

Shoe Zone 1 star review on 20th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful products fall apart after a very short time, took them back and was told by unhelpful lady it's wear and tear. Cheaply made if you search reviews lots people say the same”

Helpful Report

Posted 1 month ago

“I purchased several pairs of boots over the last months. They are great value for money quick delivery. You can get a refund if something not right. Always true to size the boots. Highly recommend anyone buying from here. Thanks C Southern”

Helpful Report

Posted 1 month ago

“Awfull shoes, brought in September and the front has come away already. Daughter only wears them in school only as shes picked up and dropped off so don't walk far in them. Shoezone store refused to swap them as no receipt but showed them screenshot from my bank of when o brought them. Awfull way to treat customers wont be shopping with them again”

Helpful Report

Posted 1 month ago

“Saw a couple pair of boots I like ( not in the sale for £29 .99 ) Went into the shoe zone shoe today to buy the boots , there are in the sale but for £29.99 , they have put the before price for £49.99 ...I noticed this has happened on a few pairs I looked at ....so be aware you will not get a bargain in their sale”

Helpful Report

Posted 1 month ago

“Rude manageress in Bridgwater shop My wife purchased a pair of shoes from shoe zone online order number 1900A061HBM46 . When they arrived she tried them on and they fitted. She put the shoes on and went to town after 200 yards the shoes kept falling off. She came straight home and I looked at them and I told her that the material they were made of has stretched they are not fit for purpose, So she decided to fill out a return order online. They agreed a return and it said she could post them back or take them to your nearest store in Bridgwater. We decided to take them to the Bridgwater store for a refund. My wife explained to the lady manager about the returns online and she said she won't take them back because they can't resale them. I said we don't expect you to resale them because the materials they are made of is faulty. You should send the shoes back to the people you purchased them from. The manager was very argumentative and rude it is probably because we are pensioners but we are not stupid. We will never purchase anything from shoe zone again”

Helpful Report

Posted 2 months ago

“I bought my new fresh shoes here and it good enough that I was satisfied.”

Helpful Report

Posted 2 months ago

“Had faulty work shoes. They were splitting. Tried to return them apparently not faulty enough. Faulty is faulty I don’t understand what they were saying. Did not receive e receipt but was constantly asked for proof of purchase. I showed them my emails in the shop no receipt. Complained to customer services. No help, I sent pictures of the fault explained everything.. then they asked for more pictures and asked me to go the bank to shoe my purchase. I told them to forget it and put it down as a loss. I have never known such a load of fuss to return shoes. Won’t be shopping there again. My”

Helpful Report

Posted 2 months ago

“Don't buy online iys a fraud i bought my sons school shoes they said approv bank details soon as I did sho zone page disappear and they too miney from my bank when I ring customer service they too bank card details my bank statement and told me we will refund you in 5 days but it's been 20 days they keep ignoring me never gonna buy online”

Helpful Report

Posted 2 months ago

“I visited your Worcester store in half term. Whilst trying on shoes for my elder granddaughter, her little sister went missing. We couldn't find her anywhere. I asked your staff for help to no avail just being told she wasn't in store. Thankfully a customer at the till helped us to find her, she was hiding and thought it was a game she is only 3. Your staff couldn't care less. We asked for a shoe measurer for our granddaughter it was like we were asking for the moon, everything was too much trouble for them. This isn't the first time I have noticed the indifference from Shoezonee staff but when little children are involved I expected more support. Frankly a little more customer service training wouldn't go amiss! If the customer who helped us is reading this thanku once again for your help, the staff could learn a lot from you!”

Helpful Report

Posted 3 months ago

“It’s say next day delivery but it’s myth 2 days pass but no sign of delivery it’s showing on website attempt failed without even try . EVRI WHAT YOU CAN ACCEPT FROM THEM ?”

Helpful Report

Posted 3 months ago

“AVOID AVOID AVOID! My partner purchased £9.99 pumps, worn since July but BOTH soles are cracked in the centre leaving holes in them. Staff refused an exchange or refund, were rude in the process and could not explain how such a problem occured beyond "general wear and tear". I guess "buy cheap buy twice" is true and Shoezone provide very poor quality. My advice is shop elsewhere as I will now,be doing FOREVER. Awful customer service too.”

Helpful Report

Posted 3 months ago

“Joke of a Company. Wouldn't exchange or refund Pumps that clesrly had a defective sole - stating general wear and tear. They were only used for 3 months abd have a crack/hole in both soles. Won't buy ftom this Company ever again. Avoid is my advice!”

Helpful Report

Posted 3 months ago

“Staff drinking hot drinks on shop floor not very professional when customers walk in.”

Helpful Report

Posted 5 months ago

“Absolutely great friendly , helpful service. In shoe zone Sutton Surrey. The lady was serving 3 of us and answered questions at the same time with a smile and just so lovely thank you 🙏 makes life a bit less stressful when you’re shopping with kids 😁”

Helpful Report

Posted 5 months ago

“I brought x2 pairs of casual/canvas shoes called Lilley Drew in different colours. I wore each pair maybe a dozen times each & only light use. Both pairs started to disintegrate on the sole. Customer service refused a refund saying it was wear & tear. These were only cheap shoes but i would still expect them to last longer than a dozen wears and i have never ever had a pair of shoes that have disintegrated before. The fact that both pairs did this at the same time indicates very poor quality. Don't waste your money because they are not a bargain if they have to be thrown away so quickly. Customer Service is very unhelpful, I spoke with a lady who couldn't care less. Zero Customer care because they probably have these same complaints all day long. I will not buy from this shop again & i wish i had read their reviews before purchasing anything.”

Helpful Report

Posted 6 months ago

“Had trainers a couple of months, sole have come away took back told wear and tear no refund or exchange. You expect trainers to last longer than that. Have bought them before with no problems. Will mot be buying any;more.”

Helpful Report

Posted 7 months ago

Helpful Report

Posted 7 months ago

“Poor quality shoes. Boys school shoes only last 5 weeks. And sole are broken in places.”

Shoe Zone 1 star review on 10th June 2025

Helpful Report

Posted 8 months ago

“Do not waste your money here. Daughter wore her new trainers for three weeks and they have fallen apart. Refused exchange or refund due to over use! How can you overuse trainers in three weeks? Customer service shocking- was told to drive to another store to get another opinion. Don’t waste your time or money they aren’t interested.”

Helpful Report

Posted 9 months ago

“Went into your Llandudno branch today with a pair of boots that are 11 weeks old. You can tell by the soles they have hardly been worn. The sales person in there said they could not exchange them as they have been worn! Of course they've been worn....oh my dayz. I didn't even want an exchange I had a receipt and wanted a refund. The sales person couldn't care less and was more interested counting coins into the till. Very rude. Won't be going in there again and have contacted customer services.”

Helpful Report

Posted 10 months ago

Shoe Zone is rated 2.2 based on 169 reviews