Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.24

2.2 Rating 152 Reviews

30 %

of reviewers recommend Shoe Zone

Company Reviews

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Metrics

2.2

Based on 152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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Shoe Zone 1 star review on 28th March 2025

Tracey

Anonymous

Shoe Zone 1 star review on 20th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t had a bad experience at shoe zone, the store assistants have always been lovely. I have had two pairs of shoes for my son and both shoes have only lasted one month. I know the shoes were only 12.99 but at time I hadn’t got much money and I didn’t expect them to only last one month. I’ve taken a picture of first pair and the second pair are going just the same. I just don’t think it’s fair to have these shoes for sale if there only lasting a short time. This just shows I need to spend more on better shoes.”

Shoe Zone 1 star review on 5th November 2021

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Posted 3 years ago

“I bought the green grange Cotswold Wellington boots.. they were posted and arrived promptly.. The quality appears good... they are substantial enough for bad terrain but are not too heavy.. a good choice and reasonable price compared to more top of the range wellies...”

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Posted 3 years ago

“I purchased a pair of wellies which leaked the first time I wore them. I am now expected to return the boots at my expense so they can inspect them. There is nothing to inspect they look what they are - a new pair of wellies. So to add to my disappointment I have to spend more, no effort from them to please a dissatisfied returning customer in any way. The only other alternative is to return to a shop which is totally impractical as my nearest is ninety miles away.”

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Posted 3 years ago

“I received a scarf with a very obvious stain on it. It was bought as a present. The options given to return it were totally unsuitable for my circumstances and they wouldn’t let me use Royal Mail!!! I will either have to keep the faulty scarf and put it in a charity bag or throw away! Or else I will have to return it at my own expense! Awful customer service. I won’t use again!!”

Shoe Zone 1 star review on 29th October 2021

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Posted 3 years ago

“The glue gave up after 2weeks. Won’t be going there again”

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Posted 3 years ago

“Terrible customer service King’s Lynn Norfolk Refused to take back faulty trainers Please shop elsewhere Trading standards now been contacted”

Shoe Zone 1 star review on 23rd August 2021

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Posted 3 years ago

“Terrible place, worked there one month had to leave because the manager Sarah Harris was a bully!!!it's now a Greg's lol”

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Posted 3 years ago

“awful customer service. they made a mistake and delivered two shoes. If you have to return items, they are very unhelpful. Costing me a lot to rectify their error.”

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Posted 3 years ago

“Shoe zone need to sort out their online website logging in , stop sending random new passwords if we forget ours , and just send a link to reset as none that are sent are getting me in . Rant over”

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Posted 3 years ago

“Excellent delivery service - easy to choose sizes - easy returns”

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Posted 3 years ago

“Bad quality products - a one star review is too much. School shoes last for a few days before falling apart. Customers services shocking. You get what you pay for. Don't bother, shop elsewhere”

Shoe Zone 1 star review on 25th June 2021

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Posted 3 years ago

“I ordered for next day delivery before the cut off time and didn’t receive my order the next day. When I requested my delivery money back they said no as it ‘should’ have said they won’t be delivered next day at checkout. (Which it didnt) Even after me explaining this they wouldn’t give me a refund.”

Shoe Zone 1 star review on 14th May 2021

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Posted 4 years ago

“BEWARE! 1 star is for fast delivery only! MINUS zero for customer service!! I have been a customer for years and always shop in store, but 1st time i ordered online size 7/EU 41...and received Size 8/EU 41. There size is different on The website and they deliver a different size! I called them but automated says High volume of calls. so i emailed them a few times and sent pics but some sara was not helpful at all...just kept fobbing me off that sizes differ etc etc NO REFUND OR CHANGE! THIS IS A THIEVING COMPANY FOR CUSTOMER SERVICE OR RETURNS!! I WILL NEVER SHOP HERE AGAIN NOT IN STORE OR ONLINE FOR ME OR MY FAMILY!! ROBBERS!!!”

Shoe Zone 1 star review on 18th April 2021

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Posted 4 years ago

“I ordered 3 pairs shoes on Saturday havant still got them the couriers lost my address want be buying the anymore waste time next time walk get them be quicker than 5 days I don't reckon you should go online they don't help you in anyway I asked for refund no 3 days havant received yet again the courier need to learn road signs do is homework first”

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Posted 4 years ago

“I ordered a pair of trainers size 9 but they look like a size 7 cant even get them on, sent emails to customer services but they haven't even the decently to reply . Save your money and buy elsewhere. Very disappointed with shoe zone ..”

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Posted 4 years ago

“Ordered work shoes late Monday evening,, received them early Thursday morning,,, fantastic 😷.....”

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Posted 4 years ago

“Total lack of customer service. Have sent numerous emails now about a complaint but emails get ignored even though oi get an email back saying they will contact me within “48 hours”. If you value customer service, DO NOT DEAL WITH THIS COMPANY”

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Posted 4 years ago

“I ordered the rieker women's brown calf boots, fast delivery, I have not had the chance to wear them often yet but I love them they are better than I expected, and so cozy and very comfortable best comfort fit I have found!!!! Very happy will buy again!”

Shoe Zone 5 star review on 16th February 2021

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Posted 4 years ago

“I purchased a pair of green recycled Wellington boots for my son they are great fit well value for money and delivery on time”

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Posted 4 years ago

“Avoid at all costs. My husband purchased some slippers at shoe zone at christmas. I have worn the slippers indoors only and they are falling apart. Pictures below. Shoe Zone wanted me to return the slippers at my cost and then they will see if faulty. They can see quite clearly they are falling apart. What they will then do is say wear and tear and then I'm even more out of pocket. These slippers have been worn less than 2 months. Very cheap and rubbish shoes.”

Shoe Zone 1 star review on 12th February 2021

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Posted 4 years ago

Shoe Zone is rated 2.2 based on 152 reviews