“First time I ordered online due to low stocks/last damaged boot left in store. Anyway paid full pricey tag for the long boots, instead I was sent the cheap ankle boots which are totally different. How can someone not notice who was packing. How can you send a complete different shoe to what was ordered? The packaging was also poor, just plastic and no support/box. I now have to waste time and money to return them. Never using them again.”
“Absolutely dire customer service and they are quite happy to breach the Consumer rights act 2015.
Purchased a pair of boots, they were worn for a few hours and the heels collapsed. Holes developed on the heel seam and as the heels are hollow this led to decompression of the heels.
Sent back at my own expense and now they deny there is even anything wrong with them and are refusing a refund. Don't waste your money and time with this company. Worst I've dealt with and the head office customer service is laughable at best.”
“Very bad quality shoes and service. I buy two times in last three months school shoes for my son first time broken I ask on longsight shope that ceipttime I don't have receipt thay said you don't have so we can't do any thing for you. I buy new one. After one month same problem and this time I have receipt but thay said we do any thing. Buy new one....”
“I shoes bought these shoes less than 2 weeks ago on the 31st of October in the walsall branch. As you can see in the picture I am very disappointed in this product.”
“I haven’t had a bad experience at shoe zone, the store assistants have always been lovely. I have had two pairs of shoes for my son and both shoes have only lasted one month. I know the shoes were only 12.99 but at time I hadn’t got much money and I didn’t expect them to only last one month. I’ve taken a picture of first pair and the second pair are going just the same. I just don’t think it’s fair to have these shoes for sale if there only lasting a short time. This just shows I need to spend more on better shoes.”
“I bought the green grange Cotswold Wellington boots.. they were posted and arrived promptly.. The quality appears good... they are substantial enough for bad terrain but are not too heavy.. a good choice and reasonable price compared to more top of the range wellies...”
“I purchased a pair of wellies which leaked the first time I wore them. I am now expected to return the boots at my expense so they can inspect them. There is nothing to inspect they look what they are - a new pair of wellies. So to add to my disappointment I have to spend more, no effort from them to please a dissatisfied returning customer in any way. The only other alternative is to return to a shop which is totally impractical as my nearest is ninety miles away.”
“I received a scarf with a very obvious stain on it. It was bought as a present. The options given to return it were totally unsuitable for my circumstances and they wouldn’t let me use Royal Mail!!! I will either have to keep the faulty scarf and put it in a charity bag or throw away! Or else I will have to return it at my own expense! Awful customer service. I won’t use again!!”
“awful customer service. they made a mistake and delivered two shoes. If you have to return items, they are very unhelpful. Costing me a lot to rectify their error.”
“Shoe zone need to sort out their online website logging in , stop sending random new passwords if we forget ours , and just send a link to reset as none that are sent are getting me in . Rant over”
“Bad quality products - a one star review is too much.
School shoes last for a few days before falling apart.
Customers services shocking.
You get what you pay for.
Don't bother, shop elsewhere”
“I ordered for next day delivery before the cut off time and didn’t receive my order the next day. When I requested my delivery money back they said no as it ‘should’ have said they won’t be delivered next day at checkout. (Which it didnt) Even after me explaining this they wouldn’t give me a refund.”
“BEWARE! 1 star is for fast delivery only!
MINUS zero for customer service!!
I have been a customer for years and always shop in store, but 1st time i ordered online size 7/EU 41...and received Size 8/EU 41.
There size is different on The website and they deliver a different size!
I called them but automated says High volume of calls.
so i emailed them a few times and sent pics but some sara was not helpful at all...just kept fobbing me off that sizes differ etc etc
NO REFUND OR CHANGE!
THIS IS A THIEVING COMPANY FOR CUSTOMER SERVICE OR RETURNS!!
I WILL NEVER SHOP HERE AGAIN NOT IN STORE OR ONLINE FOR ME OR MY FAMILY!! ROBBERS!!!”
“I ordered 3 pairs shoes on Saturday havant still got them the couriers lost my address want be buying the anymore waste time next time walk get them be quicker than 5 days I don't reckon you should go online they don't help you in anyway I asked for refund no 3 days havant received yet again the courier need to learn road signs do is homework first”
“I ordered a pair of trainers size 9 but they look like a size 7 cant even get them on, sent emails to customer services but they haven't even the decently to reply . Save your money and buy elsewhere. Very disappointed with shoe zone ..”
