Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.40

2.4 Rating 124 Reviews

35 %

of reviewers recommend Shoe Zone

Company Reviews

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Metrics

2.4

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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Shoe Zone 1 star review on 8th June 2023

Shoe Zone 1 star review on 8th September 2022

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 2pairs of slippers from you,I was very pleased with them,they are very comfortable ,the fit is excellent ,no problems at all.”

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Posted 1 week ago

“I ordered a pair of shoes from Amazon (shoe zone) arrived & they were to big (my stupid feet can be a 5 or a 6) so sent them back. Contacted the shop in Camborne & was dealt with by a fabulous lady called Sally, she acted immediately & put a pair of size 5 aside for me, I also enquired about a pair of sale boots but on the web site they could not guarantee delivery in time. I went down to camborne and this wonderful lady not only got my shoes she helped me order the boots to be delivered to my house tomorrow. She was amazing. The help desk on line were not helpful at all. It’s good to deal with staff in the store.”

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Posted 3 weeks ago

“As someone who works at Shoezone I can say that half of the complaints here are fake and the people who post them on here are complaining about us because you’re not getting your way around thing. For delivery the CUSTOMER has to put THEIR address in so we don’t mess it up. For returns If the bottom of the sole splits that’s because you’re RRAGGING your feet. If the stitches brake that’s because your feet are probably too big or you’re not putting/takeing them off right. I have no clue why you lot are being Karen’s for no reason and putting shame on a company that sells shoes at a low price. So stop being so cheap about it.”

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Posted 1 month ago

“I ordered a handbag online. It was exactly as it looked on the photos. I was kept updated with delivery throughout. It was delivered quickly within the expected timescale and in a professional manner. Looking forward to using it.”

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Posted 2 months ago

“Bought 2 pairs of shoes (different colour’s). They were so comfortable I ordered the same 2 pairs again. Easy to order online,true to size and good value. Brilliant quick delivery by Evri! Well done.”

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Posted 8 months ago

“I bought a white pair of wedge sandals recently on line, delivery was due the following Thursday, they arrived on the Wednesday, they fit perfectly, in fact I love them so much I ordered the red pair, they were due to arrive tomorrow but arrived today. I love them. Thank you Shoezone for great service. ( and great Sandals )”

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Posted 10 months ago

“Hi, I would just like to ‘sing the praises’ of Shoe Zone. I ordered a pair of Skechers trainers at an extremely good price on line on Thursday and was amazed when they arrived the next day! Free postage on ALL deliveries AND by EVRO who have been having such a bad time with reviews recently. Well done to Shoe Zone and EVRO- unbelievable service by both!!!!!!”

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Posted 1 year ago

“Effortless ordering and free delivery. Good customer service in store on my next purchases”

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Posted 1 year ago

“Today I walked into your South shields branch where I was greeted by two lovely ladies , Emma and Joanne. They asked if I needed assistance. I asked for sandles in my size, which unfortunately, they didn't have. Emma then asked me if i wanted her to ring the gateshead branch as it come up on the computer system, that they had them in my size. She rang them and got them to keep a pair for me which I collected on my way home. Both ladies were so lovely and so helpful. Well done for great customer service. She even gave me a bobble to tie my hair up as I was hot and bothered. Having worked in sales for years, I always gave 100% and I have to say alot of places disappoint me with their dreadful service. But not today! Very happy with your staff and my lovely new sandles!”

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Posted 1 year ago

“I bought the green grange Cotswold Wellington boots.. they were posted and arrived promptly.. The quality appears good... they are substantial enough for bad terrain but are not too heavy.. a good choice and reasonable price compared to more top of the range wellies...”

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Posted 2 years ago

“Excellent delivery service - easy to choose sizes - easy returns”

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Posted 2 years ago

“Ordered work shoes late Monday evening,, received them early Thursday morning,,, fantastic 😷.....”

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Posted 3 years ago

“I ordered the rieker women's brown calf boots, fast delivery, I have not had the chance to wear them often yet but I love them they are better than I expected, and so cozy and very comfortable best comfort fit I have found!!!! Very happy will buy again!”

Shoe Zone 5 star review on 16th February 2021

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Posted 3 years ago

“I purchased a pair of green recycled Wellington boots for my son they are great fit well value for money and delivery on time”

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Posted 3 years ago

“Ordered 2 pairs of faux suede ankle boots. Delivery very quick and i am really pleased with them.”

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Posted 3 years ago

“My right foot has a crooked toe which means l cannot wear almost every sandal.l found Shoe Zone by accident and purchased a lovely pair of flat T BAR sandals,they arrived 3 or 4 days after order which was excellent.The sandals fit wonderful and l have immediately ordered another pair..”

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Posted 3 years ago

“Extremely helpful assistant. Plenty of choice. Well organised shop. NHS discount given and gladly accepted.”

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Posted 3 years ago

“I have always found SZ and their personnel excellent. Now with covid19 I ordered a few items on line, stocked up for winter and a few summer items, also bought shoes for husband. Some items were suitable others not. Was going to wait to return items to shop, but finally decided to return via Hermes rebound. Tracked each parcel ( there were 5 returns) and each refund came through very promptly considering collection and delivery times. Cannot fault SZ and would always feel confident in shopping with them under normal circumstances, let alone now. EXCELLENT SERVICE all round.”

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Posted 3 years ago

“Excellent boots and walking boots the quality is very good as was the delivery No problems whatsoever,I'm a very happy customer and would definitely use Shoe zone again. Thanks John”

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Posted 3 years ago

“Goods delivered within 24 hours & free p&p, fantastic service”

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Posted 4 years ago

Shoe Zone is rated 2.4 based on 124 reviews