Today I walked into your South shields branch where I was greeted by two lovely ladies , Emma and Joanne. They asked if I needed assistance. I asked for sandles in my size, which unfortunately, they didn't have. Emma then asked me if i wanted her to ring the gateshead branch as it come up on the computer system, that they had them in my size. She rang them and got them to keep a pair for me which I collected on my way home. Both ladies were so lovely and so helpful. Well done for great customer service. She even gave me a bobble to tie my hair up as I was hot and bothered. Having worked in sales for years, I always gave 100% and I have to say alot of places disappoint me with their dreadful service. But not today! Very happy with your staff and my lovely new sandles!