“I bought a pair of men’s slip on from Staines branch to give as gift. They turned out to be not suitable. Never worn. As I don’t have receipt they can only give me exchange or credit note. This is not acceptable. If you shop here you have to keep receipt or take a photo.
This is a warning. You will be left with goods that can’t be returned and Shoezone sits with you £s. I spend time with customer care and will never shop here”
“ordered shoes sat buy one get one free next day delivery
didn't come till 3 days later
when come sent wrong order
emailed customer services not helpful just sent out normal response letter
went to local shop in bitterne lady was really helpful and sorted out the problem quickly”
“Very poor customer service in Aberdeen shoezone this afternoon-Jackie had no manners whatsoever didnt acknowledge me as a customer was too busy talking to another member of staff no please no thank you nothing must say though a young lad did notice the lack of manners from Jackie and thanked me and wished me a nice afternoon wont be back in that shop sooon.”
“I bought my daughter a pair of My Little Pony boots for school from the store in Halifax and after a couple of weeks the My Little Pony picture on the back came off on the left boot.
I tweeted them and the direct messaged me and wanted me to send the boots to their head office at my cost and if they thought it was a fault they would refund the postage cost.
My daughter needed them for school as it was cold and couldn't wear her shoes but they weren't bothered so I paid £18 for a pair of boots that looked awful after two weeks and their customer service was awful!”
