Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.23

2.2 Rating 154 Reviews

30 %

of reviewers recommend Shoe Zone

Company Reviews

Questions

Metrics

2.2

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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Shoe Zone 1 star review on 28th March 2025

Tracey

Anonymous

Shoe Zone 1 star review on 20th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service in Aberdeen shoezone this afternoon-Jackie had no manners whatsoever didnt acknowledge me as a customer was too busy talking to another member of staff no please no thank you nothing must say though a young lad did notice the lack of manners from Jackie and thanked me and wished me a nice afternoon wont be back in that shop sooon.”

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Posted 5 years ago

“Trying to return the shoes I ordered , it’s impossible, no reachable customer service! These shoes are super uncomfortable, and yes I ordered a size larger as instructed. Customer survey, why are you asking how I communicated?? There is no customer service!!”

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Posted 5 years ago

“Extremely rude man in St Stephens branch Norwich - totally lacking in customer service skills. Needs to revisit his education - a complete lack of awareness of his role requirements.”

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Posted 5 years ago

“I bought a pair of block hill sandals from Eastleigh shoe-zone this morning.......After buying it I strutted around with it for 10 mins inside the swan centre ... I felt quite uncomfortable... I wanted to return it or get another one... the sales lady flatly refused telling me that the back of the shoe shows worn... cannot sell it... so no refund ... no exchange.... never faced such ridiculous attitude in my life....Terrible place.... Will never go back to this shop again.Advise to people ... avoid shoe-zone eastleigh at any cost.”

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Posted 6 years ago

“I recently purchased a pair of earthworks boots via click and collect , I picked up the boots for the Torquay store and after the first day of use it cut into my skin above my ankles , still waiting for someone from customer services to contact me .... this is my 3rd pair of the same brand boots , never had this problem before”

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Posted 6 years ago

“Fab prices very good quality shoes and fast deliveries”

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Posted 6 years ago

“Shoe size was inaccurate and they won’t pay for return shipping. Don’t order from them”

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Posted 6 years ago

“Never got the boots. They are just a money grab company. Don't order anything and this site should be taken down!!!!!”

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Posted 6 years ago

“Very good price. 2 pairs of comfy clog shoes for £10. Delivered to my door next day. Only paid a couple of £'s for the privilege of next day delivery.”

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Posted 6 years ago

“Worst store on the Internet. 7 weeks for delivery. Wrong size sent. 8 emails and they never responded. Another crappy Chinese garbage product!!!”

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Posted 6 years ago

“It is a month later, no boots. No reply when I contacted them. Do Not order from this company!”

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Posted 6 years ago

“I ordered boots on Oct. 1st..charged to my credit card.....so far to this date & NO boots &n no refund which I asked for. I would NOT recommend shopping on this site ------------not a happy camper with first snow arriving overnight!!”

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Posted 6 years ago

“I bought some boots online from Shoezone and found a couple of the pairs very comfortable, but needed to return some as well. I took them back to the shop and the assistant was friendly and efficient and completed the return quickly.”

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Posted 6 years ago

“Good variety of shoes online and in-store very friendly at walsall branch great service and price”

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Posted 7 years ago

“Great quality shoes and true to size. Very fast delivery.”

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Posted 7 years ago

“Free delivery, cheap high quality products. Very satisfied.”

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Posted 7 years ago

“As soon as I picked a pair of shoes up that was on offer the shop assistant came over and took the tag off saying sorry they're not on offer anymore”

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Posted 7 years ago

“the staff were very helpful making sure they had the shoes I wanted in stock”

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Posted 7 years ago

“I bought my daughter a pair of My Little Pony boots for school from the store in Halifax and after a couple of weeks the My Little Pony picture on the back came off on the left boot. I tweeted them and the direct messaged me and wanted me to send the boots to their head office at my cost and if they thought it was a fault they would refund the postage cost. My daughter needed them for school as it was cold and couldn't wear her shoes but they weren't bothered so I paid £18 for a pair of boots that looked awful after two weeks and their customer service was awful!”

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Posted 7 years ago

“glad to help”

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Posted 7 years ago

Shoe Zone is rated 2.2 based on 154 reviews