Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.24

2.2 Rating 152 Reviews

30 %

of reviewers recommend Shoe Zone

Company Reviews

Questions

Metrics

2.2

Based on 152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shoe Zone made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shoe Zone 1 star review on 28th March 2025

Tracey

Anonymous

Shoe Zone 1 star review on 20th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely rude man in St Stephens branch Norwich - totally lacking in customer service skills. Needs to revisit his education - a complete lack of awareness of his role requirements.”

Helpful Report

Posted 5 years ago

“I bought a pair of block hill sandals from Eastleigh shoe-zone this morning.......After buying it I strutted around with it for 10 mins inside the swan centre ... I felt quite uncomfortable... I wanted to return it or get another one... the sales lady flatly refused telling me that the back of the shoe shows worn... cannot sell it... so no refund ... no exchange.... never faced such ridiculous attitude in my life....Terrible place.... Will never go back to this shop again.Advise to people ... avoid shoe-zone eastleigh at any cost.”

Helpful Report

Posted 5 years ago

“I recently purchased a pair of earthworks boots via click and collect , I picked up the boots for the Torquay store and after the first day of use it cut into my skin above my ankles , still waiting for someone from customer services to contact me .... this is my 3rd pair of the same brand boots , never had this problem before”

Helpful Report

Posted 6 years ago

“Fab prices very good quality shoes and fast deliveries”

Helpful Report

Posted 6 years ago

“Shoe size was inaccurate and they won’t pay for return shipping. Don’t order from them”

Helpful Report

Posted 6 years ago

“Never got the boots. They are just a money grab company. Don't order anything and this site should be taken down!!!!!”

Helpful Report

Posted 6 years ago

“Very good price. 2 pairs of comfy clog shoes for £10. Delivered to my door next day. Only paid a couple of £'s for the privilege of next day delivery.”

Helpful Report

Posted 6 years ago

“Worst store on the Internet. 7 weeks for delivery. Wrong size sent. 8 emails and they never responded. Another crappy Chinese garbage product!!!”

Helpful Report

Posted 6 years ago

“It is a month later, no boots. No reply when I contacted them. Do Not order from this company!”

Helpful Report

Posted 6 years ago

“I ordered boots on Oct. 1st..charged to my credit card.....so far to this date & NO boots &n no refund which I asked for. I would NOT recommend shopping on this site ------------not a happy camper with first snow arriving overnight!!”

Helpful Report

Posted 6 years ago

“I bought some boots online from Shoezone and found a couple of the pairs very comfortable, but needed to return some as well. I took them back to the shop and the assistant was friendly and efficient and completed the return quickly.”

Helpful Report

Posted 6 years ago

“Good variety of shoes online and in-store very friendly at walsall branch great service and price”

Helpful Report

Posted 7 years ago

“Great quality shoes and true to size. Very fast delivery.”

Helpful Report

Posted 7 years ago

“Free delivery, cheap high quality products. Very satisfied.”

Helpful Report

Posted 7 years ago

“As soon as I picked a pair of shoes up that was on offer the shop assistant came over and took the tag off saying sorry they're not on offer anymore”

Helpful Report

Posted 7 years ago

“the staff were very helpful making sure they had the shoes I wanted in stock”

Helpful Report

Posted 7 years ago

“I bought my daughter a pair of My Little Pony boots for school from the store in Halifax and after a couple of weeks the My Little Pony picture on the back came off on the left boot. I tweeted them and the direct messaged me and wanted me to send the boots to their head office at my cost and if they thought it was a fault they would refund the postage cost. My daughter needed them for school as it was cold and couldn't wear her shoes but they weren't bothered so I paid £18 for a pair of boots that looked awful after two weeks and their customer service was awful!”

Helpful Report

Posted 7 years ago

“glad to help”

Helpful Report

Posted 7 years ago

“Good deals.”

Helpful Report

Posted 7 years ago

“Brought boot came well packed and on time .we'll done shoe zone”

Helpful Report

Posted 7 years ago

Shoe Zone is rated 2.2 based on 152 reviews