I have always found SZ and their personnel excellent. Now with covid19 I ordered a few items on line, stocked up for winter and a few summer items, also bought shoes for husband. Some items were suitable others not. Was going to wait to return items to shop, but finally decided to return via Hermes rebound. Tracked each parcel ( there were 5 returns) and each refund came through very promptly considering collection and delivery times. Cannot fault SZ and would always feel confident in shopping with them under normal circumstances, let alone now. EXCELLENT SERVICE all round.