“Absolutely great friendly , helpful service. In shoe zone Sutton Surrey. The lady was serving 3 of us and answered questions at the same time with a smile and just so lovely thank you š makes life a bit less stressful when youāre shopping with kids š”
“I brought x2 pairs of casual/canvas shoes called Lilley Drew in different colours. I wore each pair maybe a dozen times each & only light use. Both pairs started to disintegrate on the sole. Customer service refused a refund saying it was wear & tear. These were only cheap shoes but i would still expect them to last longer than a dozen wears and i have never ever had a pair of shoes that have disintegrated before. The fact that both pairs did this at the same time indicates very poor quality. Don't waste your money because they are not a bargain if they have to be thrown away so quickly. Customer Service is very unhelpful, I spoke with a lady who couldn't care less. Zero Customer care because they probably have these same complaints all day long. I will not buy from this shop again & i wish i had read their reviews before purchasing anything.”
“Had trainers a couple of months, sole have come away took back told wear and tear no refund or exchange. You expect trainers to last longer than that. Have bought them before with no problems. Will mot be buying any;more.”
“Had trainers a couple of months, sole have come away took back told wear and tear no refund or exchange. You expect trainers to last longer than that. Have bought them before with no problems. Will mot be buying any;more.”
“Do not waste your money here.
Daughter wore her new trainers for three weeks and they have fallen apart.
Refused exchange or refund due to over use! How can you overuse trainers in three weeks?
Customer service shocking- was told to drive to another store to get another opinion.
Donāt waste your time or money they arenāt interested.”
“Went into your Llandudno branch today with a pair of boots that are 11 weeks old. You can tell by the soles they have hardly been worn. The sales person in there said they could not exchange them as they have been worn! Of course they've been worn....oh my dayz. I didn't even want an exchange I had a receipt and wanted a refund. The sales person couldn't care less and was more interested counting coins into the till. Very rude. Won't be going in there again and have contacted customer services.”
“I purchased a pair of shoes from Shoe Zone Wembley in February, and before the end of March, they have already fallen apart. The quality is so poor that it is truly disappointing. How can you justify selling such low quality products without any sense of responsibility?”
“Bought 2 pairs of shoes on buy one get 2nd pair free both lasted about three weeks holes in bottoms near enough fell apart absolutely waste of money steer clear of this offer as these shoes badly fitting and only last for maximum three weeks”
“I purchased a pair of walking shoes /trainers online..I am a size 7 and have purchased others shoes from shoe zone and always am a size 7.However when I attempted to put them on I could not even get my foot into them in fact they were probably two inches short of the foot and definitely NOT a UK size 7 more like a UK size 5!!!I think it would be helpful if shoe zone would let customers know if there is a specific shoe which comes up very very small so that customers are aware and prevent customers having to return the items.”
“ordered shoes sat buy one get one free next day delivery
didn't come till 3 days later
when come sent wrong order
emailed customer services not helpful just sent out normal response letter
went to local shop in bitterne lady was really helpful and sorted out the problem quickly”
“Why have shoezone no security, as in security guards, cctv, or beep modules? Young girls are left on there own to lock up and put takings in safe. Todays low life drug feulled society is easy takings for shops with no security!! When crimes occur, the company should be bankrupted with legitimate health and safety claims!!”
“Just visited the maldon branch and was served by the most helpful, polite lady named Joanne who I understand is the assistant manger .
She is a credit to your store and i sincerely hope this feedback goes to the top and that Joanne is made aware of my comments”
“I haven't received my order. I emailed the order on Sunday it is Thursday. I am disappointed l am disabled and I wanted those boots today .a really big letdown for you at shone zone.”
“I bought a pair of shoes from Shoezone store for Ā£29.99 in November 2024 By January the soles are now completely worn out on the outside and the inside. Unwearable now. They hurt my feet badly now and I get wet socks from walking on rainy pavements, due to holes in the bottom. Really poor quality”
“Purchased a pair of menās fur lined boots from your Kidderminster store . They seemed quite comfortable when I tried them on , it was only when I went for a walk in them that they absolutely destroyed the heels of my feet in fact I had to take them off on the way back and walk precariously back to my car .decided to take them back to the shop only to be met by a rude arrogant woman who refused to allow me to try on a bigger size and said I could only exchange them for the same size. Do you train your staff to be rude to your customers as I have read to many reviews complaining about your rude staff . Never buy from shoezone again . Not surprised your closing .”
“Diabolical quality. Sizing is not correct they were so narrow and crippled me. Threw them away and would never buy their rubbish plastic boots again. My riend has a foot 2 sizes smaller and they fit her. I e-mailed customer service and they agreed that sometimes shoe size is not correct. Great lol”
“Worst manager, I have ever seen in Gloucester Eastgate store. She wasn't only rude but also uninterested in giving any good customer experience and had attitude problem.
I don't thing so, shoe zone offer the price and quality that you can't find anywhere else and this is interesting to know that a manager behaved in such a rude manner with a customer so that they wouldn't come back to shop.
One more thing is when I went to the counter to ask about the price because I was unsure rather than checking the price on the system she behaved very awkwardly and said "she don't know, and check on the shelf otherwise she doesn't know"
Tbh I've never had this experience in any UK stores. So unprofessional!”
