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Shoe Zone Reviews

2.4 Rating 124 Reviews

35 %

of reviewers recommend Shoe Zone

Company Reviews

2.4

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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Shoe Zone 1 star review on 8th June 2023

Shoe Zone 1 star review on 8th September 2022

Shoe Zone 1 star review on 7th June 2022

Shoe Zone 1 star review on 7th June 2022

Shoe Zone 1 star review on 24th April 2022

Shoe Zone 1 star review on 24th April 2022

Shoe Zone 1 star review on 5th November 2021

23

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my soft lites mules priced at 99p years ago and slowly gone up in price to 4.99 I recently went to local town centre and they priced at 6.99 how can you quickly put price up so fast sorry to say I will no longer be buying these they not worth paying that price,to think I used to buy quite a few at a time”

Posted 1 year ago

“If I could give NO STARS I would, absolute appalling company with even worse customer service. I ordered some work shoes, first of all they use the awful company Hermes/Evri so it was lucky I even got my order after finding it dumped outside and they didn’t even knock. Then when I opened the package to find one of the shoes is damaged, I contacted customer service for them to offer me a measly £3 off and ask me to keep them. Now I’ve had to go out of my way to return them, I’m without shoes and I’ve had organise it. I would NEVER order from them again or recommend time wasters.”

Posted 1 year ago

“My 82 year old father purchased some shoes online, they were faulty, I contacted customer services to request a return in which they are refusing to do, my dad ordered online as he is disabled and cannot walk to shops. Also end of life. The only way to return them was to take into a shop, which he cannot do, unless somebody takes them back, this is upsetting him as it’s taking away the little dignity he has, not being able to do this himself, he bought them online, so should be able to return them online. Shame on you shoezone treating an elderly man in this way, I am so upset that you treat a person like this with no disregard to how your making him feel . You should be ashamed”

Posted 1 year ago

“Terrible and insensitive customer service. Delivery company Hermes as nasty as them. I ordered for several shoes in a large parcel. They claim it was delivered when it never was. I asked my flatmates and neighbors, who have always collected all mail in my absence and returned same, but nobody saw the parcel. I called customer service severally but they only gave silly stories, technically saying my hard earned money is gone. Now my family is so disappointed as I promised them shoes that never came. How can you deliver a parcel with no name or signature of the receiver. Even the tracking number doesn't work on Hermes website. FRAUD!!!!! Boots I bought in their store have opened within a month of wearing despite the so called warranty. Same with their slippers. Patronising ShoeZone is a waste of money and invitation to trouble! I don't know why the government still let's them operate.”

Posted 1 year ago

“Bought trainers 28th May, shoes worn once and already coming away on both shoes! Had receipt, took into store, assistant refused refund saying it was wear and tear, refused too look out of the receipt then said to leave the shop. Disgusting and appalling. Head office won't over ride decision and expect me to post shoes to head office at my cost”

Shoe Zone 1 star review on 7th June 2022

Shoe Zone 1 star review on 7th June 2022

Posted 1 year ago

“Shame there is no 0 stars option, that's what I would give if not less. If you respect yourself and money you worked for, avoid!”

Posted 1 year ago

“AVOID These clowns at all costs !!! Delivery fast ends here !!! Subscription voucher £5 difficulty in applying , checkout appalling says payment failed and takes payments , customer service pathetic!!”

Posted 1 year ago

“First time I ordered online due to low stocks/last damaged boot left in store. Anyway paid full pricey tag for the long boots, instead I was sent the cheap ankle boots which are totally different. How can someone not notice who was packing. How can you send a complete different shoe to what was ordered? The packaging was also poor, just plastic and no support/box. I now have to waste time and money to return them. Never using them again.”

Posted 2 years ago

“Absolutely dire customer service and they are quite happy to breach the Consumer rights act 2015. Purchased a pair of boots, they were worn for a few hours and the heels collapsed. Holes developed on the heel seam and as the heels are hollow this led to decompression of the heels. Sent back at my own expense and now they deny there is even anything wrong with them and are refusing a refund. Don't waste your money and time with this company. Worst I've dealt with and the head office customer service is laughable at best.”

Shoe Zone 1 star review on 24th April 2022

Shoe Zone 1 star review on 24th April 2022

Posted 2 years ago

“Don't ever buy from shoezone customer service is shocking. I got told I can make a complaint but there is no guarantee I will get a reply”

Posted 2 years ago

“Very bad quality shoes and service. I buy two times in last three months school shoes for my son first time broken I ask on longsight shope that ceipttime I don't have receipt thay said you don't have so we can't do any thing for you. I buy new one. After one month same problem and this time I have receipt but thay said we do any thing. Buy new one....”

Posted 2 years ago

“I shoes bought these shoes less than 2 weeks ago on the 31st of October in the walsall branch. As you can see in the picture I am very disappointed in this product.”

Posted 2 years ago

“I haven’t had a bad experience at shoe zone, the store assistants have always been lovely. I have had two pairs of shoes for my son and both shoes have only lasted one month. I know the shoes were only 12.99 but at time I hadn’t got much money and I didn’t expect them to only last one month. I’ve taken a picture of first pair and the second pair are going just the same. I just don’t think it’s fair to have these shoes for sale if there only lasting a short time. This just shows I need to spend more on better shoes.”

Shoe Zone 1 star review on 5th November 2021

Shoe Zone 1 star review on 5th November 2021

Posted 2 years ago

“I bought the green grange Cotswold Wellington boots.. they were posted and arrived promptly.. The quality appears good... they are substantial enough for bad terrain but are not too heavy.. a good choice and reasonable price compared to more top of the range wellies...”

Posted 2 years ago

“I purchased a pair of wellies which leaked the first time I wore them. I am now expected to return the boots at my expense so they can inspect them. There is nothing to inspect they look what they are - a new pair of wellies. So to add to my disappointment I have to spend more, no effort from them to please a dissatisfied returning customer in any way. The only other alternative is to return to a shop which is totally impractical as my nearest is ninety miles away.”

Posted 2 years ago

“I received a scarf with a very obvious stain on it. It was bought as a present. The options given to return it were totally unsuitable for my circumstances and they wouldn’t let me use Royal Mail!!! I will either have to keep the faulty scarf and put it in a charity bag or throw away! Or else I will have to return it at my own expense! Awful customer service. I won’t use again!!”

Shoe Zone 1 star review on 29th October 2021

Posted 2 years ago

“The glue gave up after 2weeks. Won’t be going there again”

Posted 2 years ago

“Terrible customer service King’s Lynn Norfolk Refused to take back faulty trainers Please shop elsewhere Trading standards now been contacted”

Shoe Zone 1 star review on 23rd August 2021

Posted 2 years ago

“Terrible place, worked there one month had to leave because the manager Sarah Harris was a bully!!!it's now a Greg's lol”

Posted 2 years ago

“awful customer service. they made a mistake and delivered two shoes. If you have to return items, they are very unhelpful. Costing me a lot to rectify their error.”

Posted 2 years ago

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Shoe Zone is rated 2.4 based on 124 reviews