If I could give this company 0 stars I would. I went to a store in Telford and purchased a pair of boots, within a week of having them the zip came off in my hand when I was zipping them up. I eventually managed to get back to their store in Telford who assured me that they had never had this issue with these boots before and persuaded me to have a replacement pair delivered to my home. All good you may think, however, once the boots arrived the zip on one already had the same fault, I hadn't even got them out of the box! I informed customer services and sent photos, as that is what they say they require when you've had items delivered that are faulty. Only to be met by an incompetent customer service that is not fit for purpose and are insisting that I have to go all the way back to their store in Telford to sort it out even though I had the boots delivered. Their response when I refuse to do that at my own expense is, well that is your decision. Great work shoezone! I do not recommend their boots or their ability to help customers when they have issues.