Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.40

2.4 Rating 124 Reviews

35 %

of reviewers recommend Shoe Zone

Company Reviews

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Metrics

2.4

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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Shoe Zone 1 star review on 8th June 2023

Shoe Zone 1 star review on 8th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoe zone need to sort out their online website logging in , stop sending random new passwords if we forget ours , and just send a link to reset as none that are sent are getting me in . Rant over”

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Posted 2 years ago

“Excellent delivery service - easy to choose sizes - easy returns”

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Posted 2 years ago

“Bad quality products - a one star review is too much. School shoes last for a few days before falling apart. Customers services shocking. You get what you pay for. Don't bother, shop elsewhere”

Shoe Zone 1 star review on 25th June 2021

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Posted 2 years ago

“I ordered for next day delivery before the cut off time and didn’t receive my order the next day. When I requested my delivery money back they said no as it ‘should’ have said they won’t be delivered next day at checkout. (Which it didnt) Even after me explaining this they wouldn’t give me a refund.”

Shoe Zone 1 star review on 14th May 2021

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Posted 2 years ago

“BEWARE! 1 star is for fast delivery only! MINUS zero for customer service!! I have been a customer for years and always shop in store, but 1st time i ordered online size 7/EU 41...and received Size 8/EU 41. There size is different on The website and they deliver a different size! I called them but automated says High volume of calls. so i emailed them a few times and sent pics but some sara was not helpful at all...just kept fobbing me off that sizes differ etc etc NO REFUND OR CHANGE! THIS IS A THIEVING COMPANY FOR CUSTOMER SERVICE OR RETURNS!! I WILL NEVER SHOP HERE AGAIN NOT IN STORE OR ONLINE FOR ME OR MY FAMILY!! ROBBERS!!!”

Shoe Zone 1 star review on 18th April 2021

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Posted 3 years ago

“I ordered 3 pairs shoes on Saturday havant still got them the couriers lost my address want be buying the anymore waste time next time walk get them be quicker than 5 days I don't reckon you should go online they don't help you in anyway I asked for refund no 3 days havant received yet again the courier need to learn road signs do is homework first”

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Posted 3 years ago

“I ordered a pair of trainers size 9 but they look like a size 7 cant even get them on, sent emails to customer services but they haven't even the decently to reply . Save your money and buy elsewhere. Very disappointed with shoe zone ..”

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Posted 3 years ago

“Ordered work shoes late Monday evening,, received them early Thursday morning,,, fantastic 😷.....”

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Posted 3 years ago

“Total lack of customer service. Have sent numerous emails now about a complaint but emails get ignored even though oi get an email back saying they will contact me within “48 hours”. If you value customer service, DO NOT DEAL WITH THIS COMPANY”

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Posted 3 years ago

“I ordered the rieker women's brown calf boots, fast delivery, I have not had the chance to wear them often yet but I love them they are better than I expected, and so cozy and very comfortable best comfort fit I have found!!!! Very happy will buy again!”

Shoe Zone 5 star review on 16th February 2021

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Posted 3 years ago

“I purchased a pair of green recycled Wellington boots for my son they are great fit well value for money and delivery on time”

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Posted 3 years ago

“Avoid at all costs. My husband purchased some slippers at shoe zone at christmas. I have worn the slippers indoors only and they are falling apart. Pictures below. Shoe Zone wanted me to return the slippers at my cost and then they will see if faulty. They can see quite clearly they are falling apart. What they will then do is say wear and tear and then I'm even more out of pocket. These slippers have been worn less than 2 months. Very cheap and rubbish shoes.”

Shoe Zone 1 star review on 12th February 2021

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Posted 3 years ago

“Ordered 2 pairs of faux suede ankle boots. Delivery very quick and i am really pleased with them.”

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Posted 3 years ago

“Absolute disgrace of a company. Ordered a pair of boots one size bigger than my actual size, yet when the arrived they were tiny! These boots were also like plastic, definitely not leather, so I tried on one boot and it was tight so immediately went onto their website and started a return which they charged me £2.50 for. I printed off the return label and boxed up the boots and returned them the very next day. These boots were never worn inside or outside. It's now 9 days since I returned these boots and ive had to chase my refund which they aren't paying out! It clearly states on their website that they also pay return postage after they've received the item back, yet my return had tracking on it and I've contacted Hermes through web chat who told me that these boots were returned to the shoezone warehouse 3 days ago, but shoezone are fobbing me off with excuses. Firstly they asked for the account number, also the return tracking number, and also the reason I was returning these boots. I'd already written all the details in the first email I sent them when I asked why I hadn't received my refund, yet they ask for them again. So I reply again with all my details and now they say I must wait for 10 days after I returned them. It's already been 9 days since I returned them, yet another email from them states I must now wait until 9th February and contact them again if I haven't received my refund by then, but that takes me up to 21 days since I first returned them! The staff I've been dealing with in customer services are called Tom Brown and Sammy, who are both fobbing me off with lousy excuses and not refunding me. I've looked at reviews for this company on other sites and it seems many are having the same problems, either not refunded or shoes/boots falling apart, yet the boots I ordered were never worn, only one boot was tried on in my home and I started the refund process within one hour of Hermes delivering them. They're a bunch of liars and I'd avoid anyone from using these especially during this pandemic where you can only order them online. If you must buy from them, wait until their shops open then you can see what you're actually buying and return them if you need to, cause buying from these sharks online is a nightmare as they won't refund you and make any lame excuse. Also, their telephone number they have listed is deactivated and so is their webchat, both are disabled, so the only way to contact them is through email. This is obviously so they can fob you off and disregard you so they don't have to pay refunds. They're service is disgusting!! Absolutely appalling and I'd advise anyone to AVOID THIS COMPANY! They're horrendous! Go elsewhere, as they don't honour their word which they have on their website. It's all lies!! Also, what is worse, is they're using this pandemic to con people out of money and earn a fast profit from getting their stuff returned and not paying out refunds. As if customers aren't going through enough at this time!”

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Posted 3 years ago

“Can only assume they sell cheaply as these are seconds. Faulty shoes, insisted return postage would be refunded but then tried to say there was no fault and wouldn’t return. Avoid”

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Posted 3 years ago

“Cheap cheap cheap Plastic shoes Got as a gift and are 2 sizes too big No tags or receipt Trash......will go in the trash No idea why my senile sister in law would send somethkng like this”

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Posted 3 years ago

“Bought a pair of shoes and after a few weeks soles were worn out and leaking!”

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Posted 3 years ago

“Purchased some Mens Black Leather Chelsea Boots mid August from Shoezone via Amazon and the left boot has failed after only 3 months of light/medium use. I do property maintenance and wanted a comfortable pair of Chelsea boots as i always remove my footwear when in customers houses so a lot easier than laces. I basically drive to the job, unload my tools and materials and get to work. I am not up to my ankles in mud on a building site. They take a short daily walk to the local shop to get the paper, probably had even less use than normal because of lockdown, being a former military man the boots have had the necessary coats of polish and care. After 3 months the left boot is now split on both sides where the toe cap crease is and the rubber sole has started to part company with the leather. This is not the first bad experience I have had with Shoezone products, had some trainers that went back after 2 weeks as the soles started to de~laminate. should have learned my lesson then. Best advise is to go elsewhere than waste your money here, my last pair of boots were Dunlop and lasted me 18 months doing the same job. My message to Shoezone - Please improve the quality of your products and branding!! Earth Works safety footwear!!! more like sat at a desk footwear. Update Shoezone want me to take them to a store when they re-open, I ordered online for a reason. (My nearest store is a 12 mile round trip + parking) or post the boots to them at my expense as they want to make sure its not wear and tear!!! and is a genuine fault (I wish they allowed you to post photos here, photos are on my Amazon review for this product) Hello - its only one boot that's failed and I am not a pirate harboring a wooden leg on my left side. I have worn these as a pair. If it was wear and tear then both boots would be suffering the same fate. Its quite obvious that these boots are not of merchantable quality or fit for their intended purpose.”

Shoe Zone 1 star review on 30th November 2020

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Posted 3 years ago

“brought my daughters school shoes online shoe lasted 3 weeks then split customer services told me to take them back to a shop i am high risk covid-19 so can not mix at the moment then they said post them back at my cost of posted there a joke never again buying cheaper shoes customer service is very poor like the product,”

Shoe Zone 1 star review on 4th October 2020

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Posted 3 years ago

“Bought a good pair of shoes, £35+ a couple of months ago. The insole went and below that there was a hole. Outside the rubber came away from the front. Bought another pair 2 weeks ago and inside a couple of days the indoor deteriorated revealing a foam lining that was disintegrating. Took that pair back with a receipt and the other pair. Assistant ‘accepted’ a refund on that pair but said the earlier one was ‘wear and tear’ and couldn’t accept it’. She said no one else had complained and her husband had a pair and they were fine!! She was very rude.”

Shoe Zone 1 star review on 24th September 2020

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Posted 3 years ago

Shoe Zone is rated 2.4 based on 124 reviews