I have been using Shutterfly since 2016 and created dozens of photo books. The book I just created from a recent trip was a painful process from start to finish. The program was slow and lagging and with each photo I added to a page, there was a 20-20 second time lag. I paid $ 20 for expedited delivery to give to my son for his 20th birthday and am not learning it is not coming on time. I have spoken to 3 different customer service reps, all who have given me conflicting information. I was told the order was escalated to their printing department and flagged as "escalated," but then received an update that the book is delayed for 10 more days. How is that expedited? I do not have the special gift for my son on his birthday and I have spent hours trying to track this down while on vacation. The scripted platitudes from the customer service reps come across as placating and insulting rather than genuine and it is really just a gentler way of telling you that they can't help to fix the situation. For me, it has the opposite effect they are likely intending. I can honestly say that Shutterfly is losing a long time and loyal customer.