“If I could give a (-) review - I would.
Ordered a special surprise book for our family's trip to FL. The website still states" waiting for carrier pick up". Call - someone in customer service talked soo fast- which was irritating on top of him stating the book is lost or damaged- he said it would be delivered in 3 days- the NEW order confirmation he sent stated 7 days. VERY disappointed with Shutterfly- will find another trustworthy company.”
“I have been using Shutterfly since 2016 and created dozens of photo books. The book I just created from a recent trip was a painful process from start to finish. The program was slow and lagging and with each photo I added to a page, there was a 20-20 second time lag. I paid $ 20 for expedited delivery to give to my son for his 20th birthday and am not learning it is not coming on time. I have spoken to 3 different customer service reps, all who have given me conflicting information. I was told the order was escalated to their printing department and flagged as "escalated," but then received an update that the book is delayed for 10 more days. How is that expedited? I do not have the special gift for my son on his birthday and I have spent hours trying to track this down while on vacation. The scripted platitudes from the customer service reps come across as placating and insulting rather than genuine and it is really just a gentler way of telling you that they can't help to fix the situation. For me, it has the opposite effect they are likely intending. I can honestly say that Shutterfly is losing a long time and loyal customer.”
“I've created 27 projects over the past 15 years on Shutterfly. This includes 15 different photo books. Each and every time, I've always received excellent, professional customer service and beautiful books. I custom design all my books. There may have been a couple of times over the years that I needed Shutterfly to help with a mistake. However, they stand behind there products 100%. If you aren't an experienced design person then ask for help. Use high quality photos!!! Remember Shutterfly didn't take the pictures. The photo quality of books and cards depend on what you upload. Low quality photos will create poor quality projects; so don't blame Shutterfly for your photos. They will make what you approve. Start your project early enough to allow for help and receive book in ample time in case the book or cards need to be possibly replaced if it's the direct fault of Shutterfly.”
“My ceramic mug was not delivered. Tracking said it was "in route" for over a month. I called today and they said they would send a new one. Then they said, oh were so sorry but the mug you ordered is now on back order. They said they could refund my money. This was a customized mug that was a Christmas gift. It is now February 7th and when I asked where my mug was that "was in shipment" she said "Oh I guess it was shipped back to Shutterfly and it is damaged." None of this makes sense. First it was lost, then it was shipped back, then it was damaged and now I can't order a new one bc it is back-ordered. Thanks Shutterfly. Not even a credit or option to get a different mug delivered with the same photo and sentiment. Dissappointed.”
“Terrible customer service, doesn’t back up their holiday price guarantee and the quality has gone down tremendously over the past few years. We used to be big Shutterfly customers and I am taking all my photos down and moving my printing to another website. Too bad since I really enjoyed them in the early days. Clearly the new leadership or investors are squeezing profits at customers’ expense.”
“I have had a few photobooks done by them over the years. The quality is great, but the price is not great. I wish the prices would go back to what they were a few years ago.”
“Shutterfly's website is useless!. I have tried contacting someone in so called customer service for the last week. My order was supposedly shipped on December 5th today is the 20th. It has supposedly been sitting in some facility in Atlanta, GA, since Dec 11th. I mean seriously, this is the second time Shutterfly has ruined my Christmas and I really don't know why I even bother.. Every time you try to contact someone in customer service it just sends you on a loop back on itself. I tried the phone. I was on for over 2 hours and nothing! It really is a ridiculous set up. So if you want to gamble with you holiday greetings and have no care if your order ever turns up, please go ahead and use this useless company!”
“My results have been good previously, but this time I needed a special picture for our 50th Anniversary. There were too many choices to make and if you inadvertently hit the wrong link, it seems you can never retrieve what you were working on. The site is confusing and not customer friendly, at least for me.”
“I received a wonderful photo puzzle for Christmas 2018. This puzzle was an "I LOVE YOU MOM" puzzle from my recently married son & daughter in-law. I didn't want to have to disappoint them in letting them know that I was missing a puzzle piece. So I contacted Shutterfly.com & spoke with a Supervisor & she could NOT just replace this puzzle & send me out a new one. I was told that I had to actually let the newly married couple know this puzzle was defective. They were the only ones that could have it replaced & they could not deal directly with me. I was told that it was for security reasons & this is ridiculous.”
“I have purchased the same product from Shutterfly that I have from Easy Canvas. It was a little more complicated and, of course, cost more. While the quality was basically the same it took a little longer to create.”
“I have ordered twice now from Shutterfly and am very pleased with the entire process of creating my own online scrapbooks. The quality and pricing cannot be beaten!”
