“I’ve used Shutterfly for over 20 yrs making dozens of substantial travel books, cards, and gifts. I was actually teaching people how to make the books.
My last book was 60 pgs and found there were many changes in the interface making the process more cumbersome as options in the past on the screen were easy to find, but now hidden. Embellishments, frame colors, ribbons, etc all showing less choices that were my favorites in the past.
Taking me longer than usual, I finally submitted book for publishing only to get it back with text on every single page all wonky. Many words chained together, no spaces after commas and periods, and some letters from one word dropped to next line.
I called to basically be told it was the way I submitted it. Ok, if I wasn’t a teacher of English for 32 yrs, and an absolute stickler for editing work, I might have second guessed my work. Funny how when going back into my account to check what I submitted, the project wasn’t there.
I shut down computer and restarted it to find the book. Not the one I submitted, the one I received with all the mistakes.
I was told to go back and edit the book and resubmit. They would pay for new book, but I would pay for shipping. Why, I paid for a poor product result shipping on this book, and spent days making it correctly.
Shutterfly has been moving downward for a few years now. I believe it’s time to jump ship and find a company that values loyal customers, and not roll out new systems when what they had was working well.”
“My results have been good previously, but this time I needed a special picture for our 50th Anniversary. There were too many choices to make and if you inadvertently hit the wrong link, it seems you can never retrieve what you were working on. The site is confusing and not customer friendly, at least for me.”
“I have purchased the same product from Shutterfly that I have from Easy Canvas. It was a little more complicated and, of course, cost more. While the quality was basically the same it took a little longer to create.”
