So I want to put in a personal thank you to Sabrina in resolutions department she went above and beyond to make sure I got my wife's 50th birthday present in time. There was a delay in production and even though the item was ordered far in advance it was not going to make it in time after weeks of being in creation. I called three different times talk to three different customer service agents none of which seem to help until I escalated it and got Sabrina thank God. Sabrina put a rush priority and was able to get it pushed through in time and it arrives UPS the morning of my wife's birthday. The party wasn't until that evening so everything worked out thank God and thank you Sabrina