1/5 Stars: Unauthorized and Arbitrary Charges - A Complete Disappointment My experience with Shutterfly has deteriorated into a nightmare of unauthorized and arbitrary charges on my credit card. I am writing this review to warn others about their billing practices, which I can only describe as deceptive and incredibly frustrating. In previous years, they would charge my account as if I had an annual subscription repeatedly without any corresponding order or clear explanation. These are not charges for products I've ordered, subscriptions I've knowingly agreed to, or services I've actively used. They appear randomly and without warning, draining funds from my account for no discernible reason. I was just emailed by Shutterfly and they state the charges are legit. It's clear that their billing system is either deeply flawed or intentionally designed to generate unwarranted charges, and their customer support seems incapable or unwilling to rectify the problem. This situation has created a loss of trust in Shutterfly. A company that cannot manage its billing transparently and accurately, and that continues to charge customers without authorization, is not one that deserves anyone's business.