Never will i ever use or recommend Silk Fred again!!! Disgusting customer service! After ordering over £100 worth of items i decided to keep one item and return the rest. i have sent all items back by Post Office i can see that the items have been signed for at Silk Fred. When contacting customer service i eventually got through after many attempts. Once eventually getting through i have been told that each individual item needs a return label. I was not aware of this but i did bag up each item individually inside so it is quite clear which is which. Silk Fred have refunded me for one item only and the rest of the items .. which total up to £100 have gone missing. I have proof that someone at Silk Fred has signed for them so whoever that is knows where the other items are. i highly recommend NOT to use Silk Fred as if you have any issues no one gets back to you!!
1 month ago
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SilkFred has a 3.61 average rating from 394 reviews
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