BEWARE WHEN RETURNING ITEMS! Like some other reviews on here, I too returned an item and was refused a refund for not sending it back in its origainal condition...excuse me...I sent it back in perfect condition, it was Silkfred that sent it back not its original condition! The £129 dress from Doll & Rag was returned to me (19th they recieved the item, 22nd back through my door...🤔 extemly quick) with muliple marks on it. I just wish I could post a picture of the marks, looks like I've brushed my teeth and dribbled down one side of it. The bloody cheek of it. No way was this caused by myself. I only tried it on and placed straight back into the original packaging. Silkfreds response "Unfortunately, as the order was returned not in its original condition, the brand is unable to issue refund." Something seriously dodgy going on here. It seems its my word against the companys so will be seeking further legal advice. I just hope they dont pull the same trick/get ripped off on the other returned dress £139. One positve thing, I do love the dress I kept. My advice is to film the packing process of any returns lol. As this was my first order with Silkfred, sadly I will not be purchasing from them again. Such a shame as there are some beautiful dresses I would of ordered. Once bitten twice shy.