Ordered 10 dresses, paid for overnight delivery. One dress never turned up, 4 were delivered late!!! Trying to return unwanted items is a farce, I have managed to download and print 3 return labels, I sent back and did receive a refund. They also refunded me the dress that never arrived. I still have 3 dresses to return I am unable to create returns labels as the items still show as waiting to be dispatched on my silkfred account. I have to date sent 19 emails to try and resolve this, customer service is non existent. They have really poor control over the invoicing, delivery and returns procedure. I can’t use the 3 dresses and I won’t be forced into keeping them, I will keep on until silkfred resolve this issue. I personally will be avoiding this company at all costs in the future. Maybe if they focused more on customer service than social media posts their ratings may improve!!!