3 weeks of waiting for my order to process... very disappointed, when I decided to contact the customer service this is the response I got: "Hello, I am sorry for the delay. Your order was placed during a sale. Processing time can be delayed when placing an order during a sale due to the high volume of orders in our facility. We do note that information on the support page. You will receive an email once that goes out. That email will have your tracking information. I am sorry for the delay. With Love, Isabel" note that the site is almost always on sale, and waiting almost a month for an order to be PROCESSED is inexcusable.