Fully open and ready to deny you your consumer rights!!!!!!! Tried to return a faulty set of gaming headphones. Without even looking at them they immediately said not their problem deal with manufacturer. Due to the timeframe this was a clear breach of consumer rights! When I explained this they then said if they have stopped working we think it’s from misuse. Again without even examining them(perfect condition by the way and never misused). Again breaching the consumer rights act 2015. This was the wallsend store and it was a female manager I spoke to. Avoid this place if you can as they are cowboys and crooks. I’m now having to open a small claim online