Smyths Toys Superstores Reviews

Name: Smyths Toys Superstores
Rating: 3.34

3.3 Rating 256 Reviews

59 %

of reviewers recommend Smyths Toys Superstores

Company Reviews

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Metrics

3.3

Based on 256 reviews

Shipping & Delivery
Delivery Methods	Courier
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Smyths Toys Superstores 1 star review on 22nd August 2022

Dave Hardman

"headphones for my sone. I went in store-sheffield in retail park, and i asked for wireless headphones forXBOX X. I have paid \u00a379. When i gave my spns present, and we tried to conect them, guess what-the head phones did not work-As they were for plat station! All good up till now! We went back in store, and asked for a refound or to be replaced with o e for XBOX X. The guy who served us was nice, and he has checked them, but he needed a second opinion, so ge asked for the store deputy manager-and i can say she is a star! Her name is Beth, and she came with a properly atitude! After the headphobes were checked by the guy-were all new, and perfect condition, she took them in office, and guess what-she found a scratch! Which couple of minutes before was not there. Also she has said she can not cuange them as they are opened! At that time i guess i lost everything! How to not open them? If i tried to conect them? I have explained that i have asked her team for xbox x headphones, and, o aspect them to work! \r\nNow is comming the funny part! We have made a complain and the feedback received after this complain was as disapointed as you can imagine-\r\nHaving raised this with the store management team, they have advised that at the time of the sale, it has been confirmed that it was discussed which console this headset was for.\r\n\r\nFollowing this, the cashier assisted with locating and the sale of the PlayStation headset.\r\n\r\nWhen this was then returned, there were signs of use with this item and as a result of this, the store were unable to accept the return.\r\n\r\nFor unwanted returns, the item would need to be unopened, unused and in its original packaging and as it was outside of these conditions, the store would have followed policy here. Customer Services would not be in a position to overturn the decision of the Store Management team in this instance, I'm afraid.\r\n\r\nApologies for any disappointment which this may cause\r\nAfter this of course i have contacted the company to go forward with the complain, as i am not ready to give up, just because they want to sell, but not being profesional and respinsible! \r\nI find this shop team wery unprofesional and unresponible, playing with people money and destroying childrens happyness!\r\nI am sorry if i have done any mistake but please consider that english is not my first language.\r\nAll i can say is that my son is heart broken now as ge was looking forword to have a set od wireless jeadphonep"

Smyths Toys Superstores 1 star review on 28th June 2022

Sorina

Smyths Toys Superstores 1 star review on 20th April 2021

Mrs L Bullivant

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a smyths customer for years, without any problems, however this week has been shocking. I'll never shop with them again, not only because of the product but inspire and customer service experience. 1. Order was left outside in the cold/damp in a cardboard box, i was in but it was delivered early, no knock but delivery company said I signed for it, anyone could of walked of with it. 2. An item sold by Livungston store, box was damaged, had been opened and itens out of bags, should never of been packed. 3. Customer Service didn't care, wanted me to keep it and give me a wee partial refund, I declined and she was going to try to do a store transfer as item not available for home delivery. 4 I panicked and paid for another one through click and collect, the person who collected this item from Clydebank store was given the wrong item. 5. Again customer service contacted and no urgency to help or confirm with store that they had the item I needed and it could be swapped. 6 item I purchased was more expensive than the item handed over by staff, they obviously didn't check item description, order number, code or price of product. 7. On writing this my problem still has not been resolved, how long does it take customer service to contact the store and get back to me? 8. Am I going to be disappointed and not get the product? 9. Will I be refunded for the damaged one or be left out of pocket? 10. Deliberately ordered before black Friday to ensure I got the items I needed.”

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Posted 2 weeks ago

“Well, what can is say other than I'm very impressed with the order and above all the delivery,outstanding ordered on Friday night @8pm delivered Saturday morning @12pm now that's service with a huge smile from me, thank you very much 😊 sincerely yours Michael Tuohy 😀”

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Posted 3 months ago

“Terrible customer journey and terrible customer service. Avoid click & collect service, impossible to contact if needing support. It's like they've purposely made it difficult for customers.”

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Posted 4 months ago

“Went pemberton smyths 7/7/24 Lovely helpfull staff couldn't do enough for you 😀”

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Posted 5 months ago

“Terrible aftersales. Sold a faulty product, returned to store to be repaired, collected and still faulty. Sent numerous emails and still awaiting a response.”

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Posted 8 months ago

“Went to your wolverhampton store Amanda is so helpful and knowledgeable nothing to much trouble a credit to your store each time I visit she is fab”

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Posted 9 months ago

“I had it this morning lol went to Smyth's picked up a chase Porsche and 2 Barbi kombis, whilst walking towards the till a member of staff tried to say they aren't allowed to be sold yet and started reeling off some bullsh*t about how they need to be put out by himself as he is the only staff that has knowledge on them. I laughed to the point of tears paid and put a polite complaint with the manager Scalpers really grind my gears lol more than anything else in the HW collecting hobby. And more so when the scalpers are staff members. An absolute disgrace.”

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Posted 9 months ago

“Razer Kaira X Xbox Heard. Well what a pain the service was from Smyths. Required a new set of headphones for my sons pc, he liked the Razer Karia and seen these ones online at smyths. We went to smyths and asked the sales person to have a look at these headphones, even though it states for xbox it also stated on the box that they are compatible for pc aswel. The sales person confirmed this and advised "yes they will work on Pc". We got them home and my son could not wait to unbox them. Immediately my son said he had audio through them but his mic was not working, I thought this was a fault with the headphones. I returned back to Smyths and spoke with another sales person explaining the issues I was having. He tested them on his mobile phone (not PC) and low and behold he got the microphone to work on his phone. The sales person said as the headphones were worker on his phone he was unable to offer any further assistance and stated that this would have to be done through Razer. Two so-called sales assistants down and still neither of them new anything regarding the products they are selling. I took them home and done some further research myself. A look on Google and I found that these headphones require an xbox one stereo adapter to allow them to work on Pc, something that was never picked up or advised by Smyths sales personnel. Took them back to Smyths and explained that I was sold these headphones as being compatible with Pc but was never advised you needed adapter as the sales assistants I previously dealt with did not know this. Full refund was given the third time round as I provided the evidence. What a pain......”

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Posted 10 months ago

“Hi everyone, Please talk to Smyth watford to refund my 50pounds, i need my money, I can not use their gift card, I need my 50pounds, refund my 50pounds”

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Posted 10 months ago

“Wcześniej napisałam że paczka nie dotarła do adresata . Została złożona reklamacja i została pozytywnie rozpatrzona. Zamówienie zostało powtórnie dostarczone tym razem trafiła pod właściwy adres . Radość dziecka była ogromna 🥰 Zabawki dziecku bardzo się spodobały 👍. Warto było czekać Dziecko szczęśliwe. Dziękuję ☺️”

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Posted 10 months ago

“Zamówienie (kilka zabawek)zrobione i zaplacone przez internet z PL i miało byc dostarczone na terenie UK .To miał być prezent urodzinowy dla wnuka ale towar nie został dostarczony (ponoć wina DPD) z jakiej przyczyny paczka zaginęła nie wiem.Ale to powinien być problem sklepu ,który wziął pieniądze i nie powinno wpływać na oczekiwanie powtórnego dostarczenia towaru lub zwrotu pieniędzy Reklamacja złożona ale problem nie rozwiązany .Minął tydzień od przewidzianej dostawy i nie ma towaru ani pieniędzy ani żadnej wiadomosci od obsługi klienta . Tylko wielkie rozczarowanie .Ta firma jest dziadowska i nie przejmują się klientem ,brak dobrej organizacji pracy, brak uczciwości i solidności ,brak profesjonalizmu. Nie panują nad prowadzeniem tak duzej firmy. Tam się liczą dla nich tylko pieniądze a klient to tylko maszynka do wyciągania pieniędzy Nikomu NIE POLECAM tego sklepu !!! Sklep który oferuje zabawki dla dzieci oszukuje przedewszystkim dzieci bo to one czekają na zamówione i opłacone zabawki MASAKRA 😡”

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Posted 10 months ago

“Make sure that you are sure of what you are buying on click and collect if it is a nursery product at the Llandudno store. If you open the box and it is the wrong item they will not let you return it!”

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Posted 11 months ago

“I recently had an incredibly disappointing experience at Smythis (Lakeside, Thurrock) that left me questioning their integrity and customer service. The store was advertising a seemingly attractive deal of "2 for 20" on Nintendo Switch games. Little did I know, this was just the beginning of a disastrous shopping encounter. Upon reaching the cashier, my excitement quickly turned to frustration when one of the games rang up as a whopping £35 instead of the advertised 2 for £20. I approached Mia, the store manager, to address the issue. To my disbelief, she was not only rude and patronizing but also insinuated that my party had placed the "2 for 20" tag on the £35 game ourselves. How insulting and deceptive! Whats even more shocking. Mia, in a move that reeks of unprofessionalism, surreptitiously removed the "2 for 20" label herself and attempted to act as if it had never been there. This blatant attempt to cover up their misleading pricing was nothing short of appalling. We were not looking for a handout or asking her to honor the deal; all we wanted was to be treated with respect. We had spent nearly £200 in that store, and Mia's treatment made us feel like criminals. It's disheartening to encounter a manager who not only lacks professionalism but also seems to have no regard for customer satisfaction. On a positive note, I must commend Laura, the cashier, who was a shining example of friendliness and helpfulness. In fact, I strongly believe that she would be a far more suitable candidate for the role of store manager, as opposed to Mia, who clearly lacks the necessary skills to handle customer interactions. In conclusion, my experience at Smythis (Lakeside, Thurrock) was marred by deceptive practices, disrespectful behavior from the manager, and an overall lack of professionalism. It's a shame that such a poorly managed establishment tarnishes the reputation of what could otherwise be a decent store. I would caution anyone considering a visit to this store to think twice before doing so.”

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Posted 11 months ago

“Thank you to the staff for their friendly and helpful manner, service provided and most of all, their honesty and integrity after l lost my wallet in the Wolverhampton store, they found it and kept it in the office. This undoubtedly put my mind at ease, thinking l had lost it. Thanks to a honest group of staff members.”

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Posted 11 months ago

“Your order will never be delivered, because whatever happens it's always the courier, you'll be left empty handed.”

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Posted 11 months ago

“What a lovely store.....Smyths in Newport is such a pleasant store to shop. All the staff are so pleasant and very willing to help and advise.One staff member (Paul) was so helpful and pleasant something that other stores could follow. Thanks to all the staff at Smyths Newport......you're all doing a good job for your customers.”

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Posted 1 year ago

“My low score is aimed at your online customer services! In September I applied for a toy catalogue in readiness for Christmas. It didn’t arrive despite applying several times thereafter. I emailed and explained I’m disabled and unable to get into a store. They ignored that point completely and issued their generic reply, it must have got lost and go into the store?? Did they even read my email? I have previously ordered from you online but given your reply to my concerns it’s obvious you do not appreciate your customers enough to bother doing my Christmas shopping with you. Disappointing!”

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Posted 1 year ago

“I bought two kid's scooters, but unfortunately, one of them had a faulty lock mechanism. The latch broke after the very first use, as it was already quite stiff and hard to unfold the scooter when it was brand new. I tried to fold the scooter to put it in the car, and the latch broke. The next day, I went to the Charlton store to return the scooter, as it was already faulty when we purchased it. However, I was told that it was our mistake and that we could not return it.”

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Posted 1 year ago

“The staff I spoke to today were unhelpful asked them a question they were clueless Won’t be going there again”

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Posted 1 year ago

“Enfield Store Thanks so much to Lou who was so helpful and knowledgeable. She asked us if we needed help when we were looking to buy a car seat for our Grandson. She informed us which ones were suitable and how to fit it in our car. Then she helped us to ensure it fitted in our car. She went over and above on customer service and thanks again to her. A credit to the store.”

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Posted 1 year ago

Smyths Toys Superstores is rated 3.3 based on 256 reviews