If I could give a zero rating, I would. The customer service online has been absolutely abysmal. Ordered almost £100 of games online on 27th November. They went to Evri the following day for delivery. It is now the 11th December and still no sign of the order. The tracking today still shows it's with Evri, but absolutely nothing has happened since the order went to them on the 28th November. Smyths just say to wait as Evri is inundated, which I can believe with all of the Royal Mail strikes. But there have been no updates or apologies from either Smyths or Evri. Will never order with them again.