Sorry that i feel the need to leave such a negative review re this store, but after purchasing yet another Nintendo game for my son, which was 'not' a cassette game, but 'download' instead, which had me initially scratching my head, as i only buy these games for my 7yr old son, but after having gone back to the store to explain my position, i was informed by the operative who served me (Greenford UB6 OUW), i was rather 'condescendingly' told that it was my responsibility to make sure that the purchase was not a download, to which i replied that it had always had been explained to me 'before-hand' by the sales operative if the game was a cassette or download, but the operative and his manager (Delroy) just ignored my reasoning that i it was their responsibility to point out whether the product was what i was after, and that as i am 'only' the person who buys the product, and that my 7yr old son 'only' plays them, and that it had 'always' been explained before-hand to us by the sales-operative what product was the correct one, which is 'good practice,' But no, they would not apologise or even swap the game over, hence my negative review and decision to go elsewhere in future for my sons ga.ing needs, Very rude, unhelpful, timewasting, inconsiderate and unprofessional ethics as far as i am concerned and i guesstimate we have spent close to £1000 in 2yrs with this company, So their loss in the long-run AFAIAConcerned.