Purchased sept 2022 from merry hill branch only use one a week for grandson two weeks ago went to strap him in noticed buckle come of went straight to store saw manager Neil absolutely disgusting service rude and to my horror told me to put tape round it well if that’s managers advice say no more just to warn anyone do not buy car seat from this store there is only lady baby store section with any sense in the store manager said send it of can you loan me one no buy another one after two weeks even customer service which Is head office to I phoned today o it’s back new buckle no one had even contact me then acused of misuse item then gave me £15 shocking gift voucher absolute worst customer care ever neil manager well if thsts his advice to customers tape round it I’m sorry but should not be working even managers job tell to let all others no about do not buy car seat from this terrible shocking store