This company is a joke. I ordered a kid's toy (for a Birthday) nearly 10 day ago - nothing has arrived. They have failed to reply to my email chasing the item. It is impossible to get through to their HQ in Galway in Ireland - by phone, everything single option on the automated phoneline system takes you to a recording that fobs you off and then cuts out. Disgraceful. It says you can cancel a 'pre-order' I.e. when you order and pay and then it turns out they don't have the item in stock - why on earth is that information not given in advance - simply saying 'out of stock'. Instead you pay for the order and they then put you on a 'pre-order' waitlist. It's impossible to cancel the 'pre-order'., (even though they make out it is easy). Awful, awful. Avoid, avoid.