My Husband bought me a Garmin Venu Sq watch from Smyths Toys Reading. When I went to set up the gift, it was missing a charger. I called the Reading store and was told I would need to bring in the receipt, watch and box and they would exchange it. By then I had already personalised my phone, so I said I just wanted the cable, which they declined. I contacted their customer services. I was told they could send one out if I sent an email with all my details and photos of the receipt, watch etc. I did this and I got a reply back saying they didn't have the part so I would need to contact Garmin direct. I suggested that they send me the part from another box and contact Garmin themselves to replace that one. I had an email back saying that Garmin had insisted I would need to contact them myself. I can't believe how hard it is to get a charging cable, which should have been in there in the first place. Absolutely useless and puts me off buying from the store again.