Maidstone branch. I bought a remote control spider from them. It was a birthday present for my own son so had no intention of returning it so I didn’t keep the receipt. Problem being, when it was taken out of the box the ‘on’ switch was already broken so it couldn’t be switched on. I brought it back to the maidstone store to be replaced. I explained the issue and showed the fault to the costumer staff desk. They asked for the receipt. I explained o didn’t keep it but asked them to check it’s a product they sell and assured them that I bought it there in the last few days. The guy on the counter was being cocky so I asked to speak to the manager. He came over and out right refused to help without a receipt. I asked ‘him do you think I walk around with broken remote control spiders trying to trick the wrong shop into replacing the product?’ Anyway the argument continued and I said if you won’t replace it I will leave a bad review and never return. He was still convinced he was in the right. I pushed the spider over the counter, told him to keep it and hoped that he would choke on the £18.00 he had swindled out of me. It’s bad customer service, slippery behaviour and badly trained staff. I have spent100’s£ In that shop and would have continued. I will never give them another penny. Well done, that is all the birthdays and Christmas’s of 7 kids in my family plus all their friends birthdays that you will not profit from. You sold me a piece of rubbish, you should have sorted out the problem.
8 months ago
Smyths Toys Superstores has a 3.99 average rating from 166 reviews

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