I ordered a nintendo switch online. After paying I received the message "Sorry, something seems to have gone wrong. Please do not try to place order again. Please email our dedicated Customer Support Team at callbacksmythstoys.com to confirm your order.” The reply email said they cancelled the payment and asked me to try order again, contrary to the error message which told me do not order again and to contact them to confirm the order. Except the item is now out of stock. This also lost me an opportunity to buy at another store which was also in stock at same time and now out of stock.